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Wednesday 30 November 2016

At the hotel by: Meritxell Triquell & Abril Mañero




Meritxell: Welcome to the The Wyatt. How may I help you?

Abril: I'd like a room, please?

Meritxell: Would you prefer a single or a suite?

Abril: A suite, please. How much is that?

Meritxell: It's $190.00 a night. How many nights will you be staying?

Abril: I will be staying for two nights.

Meritxell: Ok. Two nights comes to $380.00 plus tax. May I have your name please?

Abril: I'ts Abril Mañero Perelló.

Meritxell: And how do you spell that, madame?

Abril: It's A-B-R-I-L.

Meritxell: So that's A-B-R-I-L, How would you like to pay for the room?

Abril: I'll pay with cash

Meritxell: Do you will pay in cash?

Abril: Great. I'll pay in cash then. What time is checkout?

Meritxell: Checkout is at 10:30. Your room number is 1401. Is there anything else to declare that you would like to know?

Abril: Is there a pool here?

Meritxell: Yes, there is. It's on the 4th floor. But you have to bring the towel from your room.  

Abril: And how about a restaurant?

Meritxell: There are restaurants on the 2nd and 3rd floor.

Abril: Great. What time does the restaurants close?

Meritxell: They both close at 10:00 P.M.

Abril: 10 P.M.? Thanks. Oh! And can I get a wake-up call for 8:00 A.M.?

Meritxell: Sure. No problem. Wake-up call for 8:00 A.M. Enjoy your stay

Abril: Ok, thanks.

At the hotel

Mixed Up Conversation: At the Front Desk of a Hotel

Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the front desk is saying the line or a G if the guest is saying the line.

F = Front Desk    G = Guest


______
______
______
______
______
______
______
______
______
______
______
______

______
______
______

______

______

______
______
______
______
______
______

(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)

(F) (G)
(F) (G)
(F) (G)

(F) (G)

(F) (G)

(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)
(F) (G)

Would you prefer a single or a double?
10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M.
And how about a restaurant?
Great. What time does the restaurants close?
It’s $145.00 a night. How many nights will you be staying?
It’s D-A-V-I-E-S.
I’d like a room, please?
Great. I’ll pay with VISA then. What time is checkout?
And how do you spell that, sir?
So that’s D-A-V-I-E-S. How would you like to pay for the room?
Do you take VISA?
There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby.
Yes, we do. We take VISA, Mastercard, and American Express.
A double, please. How much is that?
Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know?
Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room.
OK. One night comes to $145.00 plus tax. May I have your name please?
Is there a pool here?
Welcome to the Beachside Inn. How may I help you?
They both close at 10:00 P.M.
Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay.
Just tonight.
It’s Davies. Robertson Davies.

Role-play Prompts: Hotel Guests


You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 7:00 A.M.



You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 1 night. You would like a wake-up call for 7:30 A.M.





You are traveling with your husband/wife. You would like a single room. You would like to pay with credit card. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.


You are with your brother. You would like a double room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.





You are traveling with two friends. You would like a double room. You would like to pay with credit card. You will be staying 1 night. You would like a wake-up call for 6:30 A.M.




You are traveling alone. You would like a single room. You would like to pay with credit card. You will be staying 4 nights.
You don’t want a wake-up call.



You are traveling with your family
(3 kids and spouse). You would like a suite (or a double if there are no suites available). You would like to pay with credit card. You will be staying 2 nights. You don’t want a wake-up call


You are alone. You would like a suite. You would like to pay with cash. You will be staying 1 night.
You would like a wake-up call for 7:00 A.M.

Hotel Role-play Prompts




Price
Available Rooms

Price
Available Rooms
Single
$120.00
802, 1107, 1108
Single
$120.00
203,204,206
Double
$160.00
708, 710, 904
Double
$165.00
604, 605, 708
Suite
$220.00
1201
Suite
$230.00
None

Pool
Restaurants
Checkout
Laundry Service


4th floor
2nd floor 3rd floor
10:00A.M.
Yes

Pool
Restaurants
Checkout
Laundry Service

5th floor
1st floor 3rd floor
11:00A.M.
Yes





Price
Available Rooms

Price
Available Rooms
Single
$110.00
708, 710, 904
Single
$95.00
604, 605, 708
Double
$145.00
802, 1107, 1108
Double
$125.00
203,204,206
Suite
$190.00
1401
Suite
$150.00
501

Pool
Restaurants
Checkout
Laundry Service


4th floor
2nd floor 3rd floor
10:30A.M.
Yes

Pool
Restaurants
Checkout
Laundry Service

2nd floor
1st floor 3rd floor
10:00A.M.
Yes

Hotel Role-play Prompts




Price
Available Rooms

Price
Available Rooms
Single
$40.00
201, 203
Single
$25.00
102, 103, 104
Double
$60.00
102, 103, 104
Double
$35.00
201, 203
Suite
NA
NA
Suite
NA
NA

Pool
Restaurants
Checkout
Laundry Service

In back of the motel
2nd floor
12:00 noon
Yes

Pool
Restaurants
Checkout
Laundry Service


In front of the motel
2nd floor
10:00A.M.
No




Price
Available Rooms

Price
Available Rooms
Single
$45.00
201, 203
Single
$125.00
102, 103, 104
Double
$65.00
102, 103, 104
Double
$165.00
201, 203
Suite
NA
NA

Suite
$210.00
501

Pool
Restaurants
Checkout
Laundry Service

No.
1st Floor
11:00A.M.
No


Pool
Restaurants
Checkout
Laundry Service

No
No
11:30A.M.
Yes










Hotel Role-play
Front Desk
You work at the front desk of a hotel. As guests come in write down their information in the table below:

Important Questions:


Hint: Ask the questions on the right side of this worksheet:



Sample Conversation

Hotel Role-play
Guest

You are a traveler who would like a room at a hotel. Go from hotel to hotel and book a room in each.


Important Phrases:

Front Desk: Welcome to the Wyatt Hotel. How may I help you?
Traveler: I’d like a room please?
Front Desk: Would you like a single or a double?
Traveler: I’d like a double, please?
Front Desk: May I have your name, please?
Traveler: Timothy Findley.
Front Desk: Could you spell that please?
Traveler: F-I-N-D-L-E-Y.
Front Desk: How many are in your party?
Traveler: Just two.
Front Desk: How many nights would you like to stay?
Traveler: Just tonight.
Front Desk: How will you be paying?
Traveler: Is Visa OK?
Front Desk: That’ll be fine. Would you like a wake-up call?
Traveler: Yes, I’d like a wake-up call for 6:30. Do you have a pool?
Front desk: Yes, we do. On the 2nd floor. Here’s your key. That’s room 405 on the fourth floor.