At the hotel by Anna Puig and Laura Cunillera

(THE TELEPHONE RINGS)

-Novotel, good afternoon, how can I help you?

-Hello. I’m Anna Puig. I had like to make a reservation.

-Ok, a room for how many people?

-For three people.

-How old are they?

-A child of 3 years old, a teenager of 15 years old and me, I’m  45 years old.

-Perfect, for when would it be?

-It would be for the first week of hollidays.

- Ok, perfect.Which day would you arrive?

-We would come on Friday 12 of August.

-Right. So your arrival would be on Friday and you willl be for one week, seven nights. Am I right?

-Yes, exactely. We would leave next week on Saturday morning the 18th of August.

-Ok, this will be $500.

_Ok, perfect.

-So we are waiting for you next week. See you soon.

-Thanks. Goodbye.

-Goodbye Miss.Puig.

HOTEL

-Good morning!

-Hello. I have a reservation in the name of Anna Puig.

-Oh yes, here it is. Your room is the 329. And here’s your key room.

-Perfect. Thanks. In which floor is this room located?

-It is on the second floor. Just in front of the left. It is a very big and nice room with the view of the main street.

-So perhaps there would be noise?

-No, don’t worry. The room and the windows are very well insulated. You won’t hear noises unless you open the windows.

-OK. Thank you.

-You are welcome.

-Goodbye. Come on children.

-Bye.

At the hotel by Maria Melis and Sònia Sans

-Hello
+Good afternoon sir. How can I help you?
-I have a reservation in the name of Sònia Sans.
+Right. One moment sir. Mr Sònia...yes... a single room for seven nights?
-That's right. With an en-suite bathroom.
+Yes Miss. Could you fill out this from please?
-Of course...erm...I have a pen. Thank you.
+If you'd like to leave us your credit card details, we'll charge your account when you check out.
-Err..but I don't...I don't sign it now.
+No Miss, when you check out we'll fill in the amount and you sign when you leave.
-Oh I see yes, that's.. that's fine. Here you are.
+Thank you Miss. Your room is 124 Miss Sònia, on the first floor. Here's you room key, and the elevator's right over there.
-Thank you..erm Do you have a map of the rutes of the mountain?
+Erm...yes, here you are.
-Thank you.
+You're very welcome Miss.

At the hotel: by Cristina Montserrat & Núria Farràs

At the hotel

- Hello.
- Good evening sir. How can I help you?
- I have a reservation in the name of Montserrat.
- Right. One moment sir. Miss. Montserrat yes… a single room for two nights?
- That’s right. With an en-suite bathroom.
- Yes miss. Could you fill out this form please?
- Of course... I have a pen, thank you.
- If you’d like to leave us your credit card details, we’ll charge your account when you check out.
- But I don’t… I don’t sign it now.
- No miss, when you check out we will fill in the amount and you sign when you leave.
- Oh I see. Yes, that’s fine. Here you are.
- Thank you miss. Your room is 101 Miss.Montserrat . On the first floor. Here’s your room key, and the elevator’s right over there. 
- Thank you. Do you have a map of the city centre?
- Yes, here you are.
- Thank you.
- You’re very welcome miss.

Hotel – complaints

- Can I help you sir?
- Yeah, hi. I’m in room 101. Miss. Montserrat , there’s a problem with the key room.
- What problem have you got with the key?
- The key doesn't open the door of the room.
- Try this other key.
- OK. Thank you.
- You’re welcome miss.

At the Hotel

Dialoge 5 by Laura Soria and Xènia Llobera

Checking in

- Hello.

- Good afternoon madam. How can I help you?

- I have a reservation in the name of Laura.

- Right, one moment. Have you got a room for three nights?

- That’s right.

- Can you give me your credit card please?

- Yes, here you are.

- Thank you madam. Your room is 103 Miss. Laura. On the first floor. Here’s your room key.

- Thank you.

- You’re very welcome madam.

Hotel – complaints (1)

- Can I help you madam?

- Hi. I’m in  room 103. Miss. Laura there’s a problem with the television in the room. It’s making a strange noise .

- We.. okay, I’ll send someone up to have a look at it Miss. Laura. Sorry, what was the room number?

- 103.

- Right, room 103. I’ll send up a technician straight away.

- Thank you.

- You’re welcome madam.

Checking Out Of A Hotel

- Hello, I’d like to check out please. I’m Miss. Laura in room 103.

- Right, just a second Miss. Laura, I’ll just print out the bill. And how will you be paying ?

- By cash.

- Ok, here is your bill.

- Thank you.

- Can you have a signature here please?

- Yes, of course.

 Here you are.

- Thank you madam. Have a nice day.

- Thank you very much. Goodbye.

- Goodbye madam.

At the hotel, by Alícia Sedó & Ioana Cenan

Alícia: Hello
Receptionist (Ioana): Good afternoon lady, how can I help you?
Alícia: I have a reservation in the name of Alícia Sedó. Can you tell me where's my room?
Receptionist (Ioana): Okay, let me see.
Alícia: Okay.
Receptionist (Ioana): Yes, you're right. Your room is 106. Can you fill in this form first, please?
Alícia: Yes of course. Can you borrow me a pen?
Receptionist (Ioana): Yes, here you are.
Alícia: Thank you.
Receptionist (Ioana): You're welcome.
Alícia: Here you are.
Receptionist (Ioana): Thank you. Here are your room key.
Alícia: Oh right, I had almost forgotten it.
Receptionist (Ioana): It doesn't matter. If you have any problem. Call the room service, they will help you.
Alicia: Can you give me the number, please?
Receptionist (Ioana): Yes of course. The number is 706 88 67 32.
Alícia: Thank you. And how can I take my luggage to the first floor?
Recepcionist (Ioana): You have to take it to that elevator over there and lift it up. If you prefer to take the stairs, they are just at your back.
Alicia: Ok, thank you. Good bye.
Receptionist (Ioana): You're welcome, have a good stay.

VISIT SCOTLAND - The Most Beautiful Country in the World

The music is from the soundtrack from the movie Braveheart. It includes the famous Scottish bagpipe. The second part is a instrumental version of the famous Scottish song- Loch Lomond.         
                   

Images are of all over Scotland.

Experience the charm of Glasgow Scotland

In recent years, Glasgow has been awarded the European titles ofCity of Culture (1990), City of Architecture and Design (1999) and Capital of Sport (2003). In 2008, Glasgow became the 2nd Scottish city to join the UNESCO Creative Cities initiative when it was named as a UNESCO City of Music (joining Bologna and Seville). In preparing its bid, Glasgow counted an average of 130 music events a week ranging from pop and rock to Celtic music and opera. The city has transformed itself from being the once mighty powerhouse of industrial Britain to a centre for commerce, tourism, and culture. Glasgow will be the host city for the Commonwealth Games in 2014.

Glasgow has become one of the most visited cities in the British Isles, and visitors will find a revitalised city centre, the best shopping outside London without a doubt, excellent parks and museums (most of which are free), and easy access to the Highlands and Islands.

WELCOME TO EDINBURGH

The Edinburgh Video Guide presents 'Welcome to Edinburgh', an introductory guide to Scotland's magical capital city. Featuring the Royal Mile, Edinburgh Castle, Arthur's Seat and The Crags, Calton Hill, The Scott Monument, St Giles' Cathedral, Greyfriars Bobby, The National Museum of Scotland, The Palace of Holyroodhouse, The Scottish Parliament, The National Galleries of Scotland, The Old Town, The New Town, Princes Street and George Street, The Forth Rail Bridge, Fife and a whole lot more. Edinburgh's definitive guide brought to you by the most comprehensive video guide in the city. 

We'll meet you there !

At the airport - by Sònia Sans & Maria Melis

Dialogue 4:

Sònia: Excuse me… Is this the place where there are the suitcases of the flight 240813 of Barcelona-London?

Maria: Yes, is this. Do you have any problem? You looks like stressed. Can I help you?

Sonia: Mm… I have a little problem. My bas hasn’t arrived and I’m very scared because is the first time that I flight alone and the next underground are going to leave in a fifteen minutes.

Maria: Oh… I’m so sorry. I haven’t enough time for looking for your bag but if you say where you are staying I can send your bags when this arrived.

Sònia: But I need all objects for this night…

Maria: (The phone ring ) One moment please.

Sònia: Ok.

Maria: Well… Ok. Thank you.  I have good news. Your bag is here, in London. If you wait two minutes I bring your bag here.

Sònia: Ohhh! Thank you very much!!! I wait here.

Maria: You’re welcome. (Maria leave to find the bag). TWO MINUTES LATER MARIA RETURN. Sònia, Is this your bag?

Sònia: Yes, it is! Thank you very much. Well I must leave if I want to take the underground.

Maria: You’re welcome! Good bye and have a nice travel.