At the restaurant, by Alícia Sedó, Ioana Cenan, Sergi Quintana and Ferran Llobet

Alícia: In which restaurant do you want to go this night?

Ioana: Can we go to the Wookerloo restaurant?

Quintana: Yes please! I love this restaurant!

Alícia: Okay, let’s go!

(We arrive at the restaurant)

Ferran: Good afternoon ladies and gentleman. Do you have a reservation?

Quintana: No, but we want a table for three. Is it possible?

Ferran: Let me see.

… A few minutes later…

Ferran: Do you want that table next to the window?

Ioana: We prefer that other, on the corner.

Ferran: Okay, please sit there. I will come to give you the menu card in a few minutes.

Alicia: Okay, thank you.

...Later…

Ferran: Can I take order?

Alicia: Yes of course.

Ferran: What would you want?

Quintana: I want a bikini.

Ioana: I want Chinese noodles.

Alícia: I want a bikini too.

Ferran: Well, and do you want something for drink?

Quintana: Can you bring us a big water, please?

Ferran: Of course.

...some minutes later…

Ferran: Here you are your four cheeses pizza, your chinese noodles and the bikini, is it all right?

Ioana: Yes, it’s perfect, thank you.

Ferran: Okay, enjoy your dinner.

Alicia: Thanks.

...At the end of the meal…

Ferran: Do you have finished?

Ioana: Yes.

Ferran: Okay, I am going to remove your plates now.

Quintana: Can you bring us the bill?

Ferran: Yes of course... Here you are.

Quintana: Hum… Thank you. Here’s the money.

Alicia: Good bye.

Ferran: See you soon. Bye!

At the Restaurant by Quim Picó Mora

Hi, Is this the big House restaurant?

Yeah we are ,can I help you?

Of course, I'm calling to make a reservation for 95 people

95 people?!?!?!?! Is this a joke?

Not, it's a wedding!!

Ahh, and what day is the wedding?

In 2 months time

I see, you are the groom of the weedong?

Yeah last week we came to have dinner here and we enjoyed very much.

Oh thanks , Can you come to our restaurant again to discuss which dishes you would like to order and the price for the wedding menu for all your guests.

Of course we will come my girllfriend and me tomorrow at lunch time.

Thanks sir, all is in order

Thanks

Bye

Bye

At the hotel by Quim Picó

Hi
Hi this is the universal hotel, my name is Quim, how can I help you?

Oh yes I'm calling to make a reservation for a VIP room.

VIP room,okay... For how many people?

For 2 please, me and my husband.

Can you tell to me your identity card?

Yeah it is number 18945673R

Okay you are Mister John Welch, aren't you?

Yeah, I am.

Can you tell to me your mobile phone?

Yeah it's the 680 933 675
And your credit card where we will charge everything?
Of course, it is 9976 4356 2347 3339

Okay which day are you coming?

The 2nd of march

And when will you leave?

The 8th of march

Okay all is in order.

Thanks for your help

You are welcome.

At the airport By Quim Picó

Hi! Is this the airport?

Yes, how can I help you?

An hour ago I arrived in Munich but I forgot one of my bags in a restaurant of the airport.

Do you remember exactly where you forgot it?

Oh wait a second... I remember that I went to one fast food restaurant to have lunch....

Mc Donalds?

Yeah Mc Donalds, I was hungry and I had lunch there.

But we have a problem, there are two Mc Donalds in the airport. Do you remember which one?

mmmm.... I remember a big banner and a big burguer in the middle of the restaurant.

Ohh ok, yeah I have the information now. Excuse me, is your bag green?

Yeah it is green with something orange.

Okay we have your bag here at lost property goods office. You can come to pick it up.

ok, thank you very much. I'll come this afternoon.

Okay, you'll be welcome.

Thanks.

At the Restaurant by Núria Farràs and Cristina Montserrat

DIALOGUE 5

- Are you ready to order?

- Yes, I’ll have fish and chips please.

- And for drink?

- I’ll have some cola please.

- Anything else?

- No, thank you

- Ok.

- Here is your cola and your fish and chips.

- Have a nice meal.

- Thank you.

Later:

- Would you like dessert?

- Yes, please. What do you have?

- We'll have a yoghurt, a chocolate ice cream and fruit.

- So I will have chocolate please.

- Ok, anything else?

- No thank you.

- Excuse me, can I have the bill please?
- Sure, just a minute.

- Here you are Miss. Is it all right?

- Yes, thank you very much.

- Good bye. Have a nice day.

- Bye.

Eating out by Xènia Llobera and Laura Soria

At the Restaurant

- Hi. A table for one please.

- Certainly. Follow me please.

...

- Are you ready to order?

- Yes, I’ll have the pizza of ham and cheese, please.

- And for drink?

- Erm... I’ll have some water please.

- Anything else?

- No, thank you

- Ok. I’ll be right back.

...

- Here is your water and olives to nibble.

- Thank you.

...

- Ok. Here’s the pizza of ham and cheese. Have a nice meal.

- Thank you.

Later:

- Would you like dessert?

- Yes. What do you have?

- We'll have a yoghurt, a tangarine and a custard.

- Err… So will I, a tangarine please.

- Ok, anything else?

- No thank you.

- Ok

…

- Excuse me, can I have the bill please?

- Here you are sir. It’s all right?

- Yes, thank you very much.

- You’re welcome. Have a nice day.

-Good bye.

-Bye.

Dialogue 5: At the Hotel by Sergi Quintana and Ferran Llobet

F-Good Morning

S-Good morning, how can I help you?

F-My name is Ferran, I have reservated a room.

S-Ok, Ferran...Llobet, room 305, a first class room...From today to Sunday. Ok?

F-Yes, It’s all right. Can I go to my room?

S-Of course, there are your keys.

X-Good morning!

S-Good morning, how can I help you?

X-I have a room, I think it’s 305.

S-305? No, that sir has reservated room 305.

X-Sir, excuse me, are you staying in room 305?

F-Yes, these are my keys

X-But I have reserved the room 305!

F-It’s my room!

X- No It’s my room

F- Do you want to sleep in my room?

X- Ohh Yes!

AT THE HOTEL Noèlia Serra & Maria Masip

ARRIVING
-Hello.
-Good morning. How can I help you?
-I want to book a room.
-Ok. One moment. What is your name?
-My name is Noèlia Serra.
-How many nights do you want to book?
-Two nights.
-Ok, Could you fill out this form please?
-Yes, right now.
-If you don't mind leaving us your credit card details, we’ll charge your account when you check out.

-OK, you can have it.
-Your room is 256 Mrs. Noèlia. On the fourth floor. Here’s your room key.
-Thank you.
-You’re very welcome.
-Enjoy the hotel.

PHONING RECEPTION

·Reception, can I help you?
·Yes, it’s Mrs Noèlia in room 256. Could you ask to room service to send up a bottle of water please?
·Yes, now we ill send it to you in a minute.
·Thanks.

·Who’s there?
·Room service Mrs Noèlia.
·Come in! Could you put this on my bill, please?
·Of course miss.
·Thank you.  
·If you need something else, please call again .

At the hotel by Eric Lahuerta & Albert Balcells

DIALOGUE 5 

-        Can I help you sir? 
- Yeah, hi. I’m in room 101. Mr. Albert , there’s a problem with the key room.
- What problem have you got with the key? 
- The key doesn't open the door of the room.
- Try this other key.
- OK. Thank you.
- You’re welcome sir. 

-Can I help you sir? 

- Hi. I’m in  room 101. Mr. Albert there’s a problem with the television in my   room. It’s making a strange noise .

- We.. okay, I’ll send someone up to have a look at it Mr. Albert. Sorry, what was the room number?

 - It's 101.

- Right, room 101. I’ll send up a technician straight away.

- Thank you.

- You’re welcome sir.

AT THE HOTEL - By Marta Vilalta & Larisa Olar

DIALOGUE 5:

CHECKING IN

M: Hello.

L: Good morning Sir. Can I help you?

M: I have a reservation in the name of Vilalta.

L: Okay, wait a moment please. Mmmm.. a room for two persons and for four nights?

M: Correct.

L: Could you fill out this form please?

M: Yes, I have a pen thank you.

L: If you don’t mind to leave us your credit card details, we’ll charge your account when you check out .

M: But .... I don’t have to sign it now?

L: No, when you check out we will fill in the amount and you sign when you leave.

M: Oh I see. That’s fine, here you are.

L: Thank you, your room is the 301 on the third floor. Here you are your room key. You’re very welcome!

M: Thank you!

PHONING RECEPTION

L: Reception, can I help you?

M: Yes, I’m Marta Vilalta, in the room 301.

L: Oh, what happens?

M: My television doesn’t seem to be working.

L: I’m really sorry… Now I’m going to send a technician.

M: Thank you very much.