At the hotel by: Meritxell Triquell & Abril Mañero

Meritxell: Welcome to the The Wyatt. How may I help you?

Abril: I'd like a room, please?

Meritxell: Would you prefer a single or a suite?

Abril: A suite, please. How much is that?

Meritxell: It's $190.00 a night. How many nights will you be staying?

Abril: I will be staying for two nights.

Meritxell: Ok. Two nights comes to $380.00 plus tax. May I have your name please?

Abril: I'ts Abril Mañero Perelló.

Meritxell: And how do you spell that, madame?

Abril: It's A-B-R-I-L.

Meritxell: So that's A-B-R-I-L, How would you like to pay for the room?

Abril: I'll pay with cash

Meritxell: Do you will pay in cash?

Abril: Great. I'll pay in cash then. What time is checkout?

Meritxell: Checkout is at 10:30. Your room number is 1401. Is there anything else to declare that you would like to know?

Abril: Is there a pool here?

Meritxell: Yes, there is. It's on the 4th floor. But you have to bring the towel from your room.  

Abril: And how about a restaurant?

Meritxell: There are restaurants on the 2nd and 3rd floor.

Abril: Great. What time does the restaurants close?

Meritxell: They both close at 10:00 P.M.

Abril: 10 P.M.? Thanks. Oh! And can I get a wake-up call for 8:00 A.M.?

Meritxell: Sure. No problem. Wake-up call for 8:00 A.M. Enjoy your stay

Abril: Ok, thanks.

At the hotel

Mixed Up Conversation: At the Front Desk of a Hotel

Below is a mixed up conversation. Rearrange the conversation so that it makes sense. Also circle an F if the front desk is saying the line or a G if the guest is saying the line. F = Front Desk    G = Guest

______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______ ______

(F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G) (F) (G)

Would you prefer a single or a double? 10 P.M.? Thanks. Oh! And can I get a wake-up call for 6:30 A.M. And how about a restaurant? Great. What time does the restaurants close? It’s $145.00 a night. How many nights will you be staying? It’s D-A-V-I-E-S. I’d like a room, please? Great. I’ll pay with VISA then. What time is checkout? And how do you spell that, sir? So that’s D-A-V-I-E-S. How would you like to pay for the room? Do you take VISA? There are restaurants on the 1st and 3rd floor and there’s a café next to the lobby. Yes, we do. We take VISA, Mastercard, and American Express. A double, please. How much is that? Checkout is at 10 o’clock. Your room number is 505. Is there anything else you would like to know? Yes, there is. It’s on the 2nd floor. But you have to bring the towel from your room. OK. One night comes to $145.00 plus tax. May I have your name please? Is there a pool here? Welcome to the Beachside Inn. How may I help you? They both close at 10:00 P.M. Sure. No problem. Wake-up call for 6:30 A.M. Enjoy your stay. Just tonight. It’s Davies. Robertson Davies.

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Role-play Prompts: Hotel Guests

You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 7:00 A.M.		You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 1 night. You would like a wake-up call for 7:30 A.M.
You are traveling with your husband/wife. You would like a single room. You would like to pay with credit card. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.		You are with your brother. You would like a double room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.
You are traveling with two friends. You would like a double room. You would like to pay with credit card. You will be staying 1 night. You would like a wake-up call for 6:30 A.M.		You are traveling alone. You would like a single room. You would like to pay with credit card. You will be staying 4 nights. You don’t want a wake-up call.
You are traveling with your family (3 kids and spouse). You would like a suite (or a double if there are no suites available). You would like to pay with credit card. You will be staying 2 nights. You don’t want a wake-up call		You are alone. You would like a suite. You would like to pay with cash. You will be staying 1 night. You would like a wake-up call for 7:00 A.M.

Hotel Role-play Prompts

		Price		Available Rooms			Price	Available Rooms
Single		$120.00		802, 1107, 1108		Single	$120.00	203,204,206
Double		$160.00		708, 710, 904		Double	$165.00	604, 605, 708
Suite		$220.00		1201		Suite	$230.00	None
Pool Restaurants Checkout Laundry Service		4th floor 2nd floor 3rd floor 10:00A.M. Yes				Pool Restaurants Checkout Laundry Service	5th floor 1st floor 3rd floor 11:00A.M. Yes
	Price		Available Rooms				Price	Available Rooms
Single	$110.00		708, 710, 904			Single	$95.00	604, 605, 708
Double	$145.00		802, 1107, 1108			Double	$125.00	203,204,206
Suite	$190.00		1401			Suite	$150.00	501
Pool Restaurants Checkout Laundry Service	4th floor 2nd floor 3rd floor 10:30A.M. Yes					Pool Restaurants Checkout Laundry Service	2nd floor 1st floor 3rd floor 10:00A.M. Yes

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Hotel Role-play Prompts

		Price		Available Rooms			Price	Available Rooms
Single		$40.00		201, 203		Single	$25.00	102, 103, 104
Double		$60.00		102, 103, 104		Double	$35.00	201, 203
Suite		NA		NA		Suite	NA	NA
Pool Restaurants Checkout Laundry Service		In back of the motel 2nd floor 12:00 noon Yes				Pool Restaurants Checkout Laundry Service	In front of the motel 2nd floor 10:00A.M. No
	Price		Available Rooms				Price	Available Rooms
Single	$45.00		201, 203			Single	$125.00	102, 103, 104
Double	$65.00		102, 103, 104			Double	$165.00	201, 203
Suite	NA		NA			Suite	$210.00	501
Pool Restaurants Checkout Laundry Service	No. 1st Floor 11:00A.M. No					Pool Restaurants Checkout Laundry Service	No No 11:30A.M. Yes

		Hotel Role-play Front Desk			You work at the front desk of a hotel. As guests come in write down their information in the table below:					Important Questions:
		Hint: Ask the questions on the right side of this worksheet:
		Sample Conversation Hotel Role-play Guest You are a traveler who would like a room at a hotel. Go from hotel to hotel and book a room in each. Important Phrases: Front Desk: Welcome to the Wyatt Hotel. How may I help you? Traveler: I’d like a room please? Front Desk: Would you like a single or a double? Traveler: I’d like a double, please? Front Desk: May I have your name, please? Traveler: Timothy Findley. Front Desk: Could you spell that please? Traveler: F-I-N-D-L-E-Y. Front Desk: How many are in your party? Traveler: Just two. Front Desk: How many nights would you like to stay? Traveler: Just tonight. Front Desk: How will you be paying? Traveler: Is Visa OK? Front Desk: That’ll be fine. Would you like a wake-up call? Traveler: Yes, I’d like a wake-up call for 6:30. Do you have a pool? Front desk: Yes, we do. On the 2nd floor. Here’s your key. That’s room 405 on the fourth floor.