DIALOGUE
Helena: Excuse me
Judit: Hello! What do you want?
Helena: Where are the trolleys, please?
Judit: The trolleys are in front of the toilet.
Helena: Ok! Thank you very much. And another question.Can you help me? My luggage hasn't
arrived on the belt.
Judit: Can you describe it to me?
Helena: Yes my suitcase is very big, blue and it has a label with all my personal details
Judit: Ok! I check if I see it, wait for a moment!
Helena: Ok-
Judit: Sorry lady, but I haven't found your luggage in this flipht.
Helena: Really! And what am I going to do?
Judit: Give me the address of your hotel and when the luggage arrives I'll send it to you.
Helena: Ok! Thank you for all!
Judit: You are welcome. Have a good morning and enjoy your stay!