At the hotel by David Falcó, Jordi Pons & Xavier Salvany

Hello sir.
Good morning gentlemen. How can I help you?
We have a reservation in the name of Charlio.
Right, one moment sir, can you repeat please?
Of course, the reservation is in the name of Charlio.
Oh, yes. Are you Charlio Fernandez?
Yes. We reserved a room for two persons during two nights.
Exacly. Your room number is 31 in the second floor. Now you have to sign these papers.
OK. Have you got a pen?
Yes, here you are.
Thanks, where I have to sign?
Here, and here.
OK, can you repeat the floor of our room?
Yes, of course! In room 31 in the second floor. I hope you have a pleasant stay.
Thank you, bye, see you soon!
Bye.
Bye, nice to meet you!

At the restaurant. By: Andrea Cester, Anais Llimós & Ester Capdevila.

Ordening in A restaurant

-ESTER: Hello. A table for two please.

-ANDREA: Certainly, this same here.

-ANAIS: Thank you.

Two minutes later...

-ANDREA: Here are your menus.Would you like a drink before your order?

-ANAIS: Yes,I'll have a cola,please.

-ANDREA: And for you madam?

-ESTER: Another cola, please.

-ANDREA: Okey.

-ANAIS:Thank you. 

Five minutes later...

-ANDREA: Are you ready to order?

-ANAIS: Yes, I think so I want chicken with potatoes.

-ESTER: For me, a salad.

-ANDREA: Anything else?

-ANAIS: No no, only that, please.

-ANDREA: Perfect.

Ten minutes later...

-ANDREA: Here it is

-ANAIS: Oh, this food smells wonderful.

-ESTER: I think it will be good.

-ANDREA: Of course madams.

Half an hour later...

-ANAIS: Excuse me, can we have the bill please?

-ANDREA: Here you are sir.

-ESTER: Thank you very much.

At the Restaurant by Laura Aixalà & Josep Berent

Dialogue 4:
Josep: Can I help you?
Laura: I'll just have some coffee please.
Josep: Regular or cappuccino
Laura: A regular please.
Josep: Milk or cream?
Laura: Milk please. How much are the brownies?
Josep: 1,50 euros.
Laura: I'll take one please.

Five minutes later

Josep: Here you are, the coffee and the brownie. 
Laura: Thanks you. Could you show me one or twoL pubs around here?
Josep: Yes. In this area there are a lot of pubs.
Laura: Will it rain tonight?
Josep: No, not this time

Two minutes later

Laura: Excuse me, can we have the bill please?
Josep: Here you are, miss.
Laura: Thank you very much. Is service included?
Josep: Yes miss, fifteen percent on the total.
Laura: Okey, bye bye
Josep: Goodbye, and thank you.

At the hotel by Ariadna Chiquillo, Pilar Cuadrat & Estel Nogué

Phoning Reception

A: Reception, can I help you?

E: Yes, I..I'ts Miss Estel in room 871. Er. there is not hot water in the shower.

A: I'm terribly sorry Miss. I'll send up a technican immediately

E: Thank you.

1 minut later

P: Technican department, Laura's talking.

A: Hello Laura I need a technican for the room 871.

P: OK. I'm coming.

1 minute later

A: Miss Estel?

E: Yes, who is it?

A: I'm Paloma the recepcionist, I call you to tell you that the technican is coming in 5 minutes

E: OK thank you.

A few minutes later

(knock, knock)

E:Who's there?

P: Technican service Miss 

E:Yes, come in please. 

P: Whats's the problem?

E:The shower hasn't got hot water and I need to take a shower now.

P: Okay, no poblem. I will repare it now.
E: That's right, thank you.
P: You are welcome, lady.

At the Hotels by Anna Bonet & Monica Soria

DIALOGUE

Anna: Hi!

Monica: Good afternoon miss. How can I help you?

Anna: Yes. I have a reservation in the name of Bonet.

Monica:  Can you repeat please?

Anna: Right! I have a reservation in the name Bonet B-O-N-E-T

Monica: Ok, just a moment miss, em … your name is  Anna?

Anna: Oh yes well!

Monica: Your room is a single room for a five nights?

Anna: Yes! An en-suite bathroom.

Monica: Yes, miss. Could you fill out this form please?

Anna: Of course… erm… have you got a pencil?

Monica: Yes

Anna: Thank you

Monica: If you’d like to leave us your credit card details, we’ll charge your account when you check out.

Anna: But then I don’t sign it now?

Monica: No Miss, when you check out we will fill in the amount and you sign when you leave.

Anna: Oh yes. Here you are

Monica: You room 556,  Miss Bonet on the 1 floor. Here is your key and your card.

Anna: Thank you

Monica: You’re very welcome Miss.

At the Hotel by Laura Aixalà i Josep Berent

Dialogue 3:

Laura: Hello
Josep: Good morning Miss. How can I help you?
Laura: I have a reservation in the name of Aixalà
Josep: Okey. One moment please Miss, your room is 245 in the second floor.
Laura: Do you want a map of the city center please?
Josep: Yes, here you are. This is your key of the room 245.
Laura: Thank you.

4 Hours later...

Josep: Reception, can I help you?
Laura: Yes, it's Miss Aixalà in room 245. My television doesn't seem to be working.
Josep: Hit the televison because it's a bit old.
Laura: I have already touched it, but it doesn't work.
Josep: Right, room 245. I'll send up a technician straight away.
Laura: Thank you.

(Knock, knock!)

Laura: Who's there?
Josep: The technician Miss. Laura
Laura: Ah yes thank you, come in, please.
Josep: I have to change a wire antenna
Laura: Okey, we are leaving. I hope everything will be mended when we come back.
Josep: Sure. Don't worry!
Laura: Okey, Good bye
Josep: Bye bye

At the Hotel by Ester Capdevila, Anais Llimós & Andrea Cester

Anais: Hello
Andrea: Good morning . How can I help you?
Ester: We have a reservation in the name Ester.
Andrea: Right. One moment, madam Ester, a single room for one week?
Anais: That’s right. With an en-suite bathroom.
Andrea: Yes madam. Could you fill out this form please?
Ester: Of course. I have a pen, thank you.
Andrea: If you’d like to leave us your credit card details, we’ll charge your account when you check out.
Anais: Er…but I don’t …I don’t sign it now.
Andrea: No sir, when you check out we will fill in the amount and you sign when you leave.
Ester: Oh I see. That's fine. Here you are.
Andrea: Thank you. Your room is 99. On the first floor. Here's you room key, and the elevator's left over this door.
Anais: Thank you. And you have a map of the city centre?
Andrea: Yes, here you are.
Ester: Thank you.
Andrea: You're very welcome!

At the hotel by Guillem Capdevila, Pau Teixidó & Quim Feixa

DIALOGUE 3

-Reception, can I help you?
-Yes, I'm Mr. Smith. I'm in the room 79. Could you ask room service to send up some chips and lemonade, please?
-Certainly Mr. Smith. Some chips and orange juice to room 79.
-Thank you. 

Five minutes later...
(Knock, knock..)

-Who's there?
-Room service Mr. Smith, I bring you some chips and lemonade.
-Thanks, come in. Could you put this on my bill please?
-Of course sir.
-Thank you.
-You're welcome sir.


-Reception can I help you?
-Yes, I'm Mr. Smith again. I haven't got any towels and I need a few.
-Sorry Mr. Smith, we bring some towels fastest than we can.


Five minutes later...
(knock, knock...)

-Who's there?
-Room service Mr. Smith. I bring the towels.
-Oh thanks. Could you put this on my bill please?
-Of course sir.
-Thank you.

At the Hotel by Andreas & Mihai Urcan

Dialogue 3

Andreas: Hello sir, can I help you?
Mihai: Hello, I have a problem in my room 418. Mr Màrquez there was a problem with the door of the room. It doesn't close.
Andreas: Give me another key that works well.
Mihai: Okey,t hanks
Andreas: You're welcome sir. Excuse me. What was the room number?
Mihai: 418
Andreas: Okey,thanks!
Mihai: Good, thanks you very much.
Andreas: You're welcome sir.

Andreas: Can I help you?
Mihai: Yeah, hi,...room 418..Mr Màrquez there's a problem with the heater in this room. It's making a strange noise and the air...it's not hot, it is rather cold.
Andreas: We..Okay, I'll send someone up to have a look .What was the room number?
Mihai: 418,Thank you
Andreas: You're welcome sir
Mihai: Don't mention it!



               

At the hotel by Aran Teixidó & Alena Arbós

DIALOGUE 3

-Good afternoon.
+Welcome to the Royal Hotel. How can I help you?
-Well, I have a reservation.
+Fine. What name is it?
-Martin, Lucy Martin.
+Okay, let me check it. Yes.. a single room for two nights, right?
-That's right. It's a suite.
+Yes. How will you pay?
-I will pay with my credit card.
+Fine. Well your room is 46. It's on the third floor. Wait a moment madam. I'm going to give your room keys. Just a second.
-No problem.
+Here you are.
-Thank you.
+If there is something you can need, call 9990 from your room telephone. We will attend you.
-Fine. Sorry... What's breakfast time?
+It's between eight o'clock and half past eleven.
+Thank you,see you later
+You're welcome madam .

At the airport by David Falcó, Jordi Pons & Xavier Salvany

Dialogue 2  Lost luggage

-Excuse me. Our bags haven’t arrived yet.

+We have waited at the conveyor belt 20 minutes ago waiting for our  bags, but hasn’t arrived

*Oh, don’t worry. Tell me what is the appearance of your bags.

-We have four bags, two black bags and the other two are green.

+The size of the green bags are like a computer and black bags are bigger than the green ones.

* Okey. Where did you stayed?

-We are from Toledo, and our destination is Bombay. We are going to have a party, with

students

+ The name of the Hotel is Red hotel and it’s in 40  Saint Paul’s Street.

* Oh! The Red hotel is a very famous hotel in Bombay! Can we repet the adress please?

- Oh yes. It’s in 40 Saint Paul’s Street.

*Erm… Can you tell me your name?  

-Of course, my name is Johan, and he is Charlio, my friend.

* Okey, i have all of the information. I will call to the central of the airports and ask for your bags.

*Can you give me your phone number?

+Yes, 617885455

*Okey thank you very much. When the bags arrived I will phone you.

-/+ Thank you for your atention. Bye!

*You’re welcome, this is mi job. Bye.

At the airport by Pau Teixidó & Guillem Capdevila

DIALOGUE 2

LOST LUGGAGE

Pau: Excuse me... one of my bags hasn't arrived.
Guillem: Can I see your ticket please? You werw on flight CAB48 from Milano.
Pau: Yes, it is.
Guillem: Can you give me a description of the bag?
Pau: Yes, it's... small and red, it's a bag.
Guillem: Where are you staying in Milano?
Pau: In the San Francisco hotel.
Guillem: Can I have your name?
Pau: Yes, it's Smith. Antonio Smith.
Guillem: Can you give your phone number?
Pau: Yes, it's 123 45 67 89
Guillem: We'll phone you as soon the bag arrives, I think this evening, when arrives the next fly from Milano
Pau: Thank you.
Guillem: See you soon.

At the airport by Anna & Monica

Anna: Excuse me, two of my bags hasn't arrived.

Monica: Can I see your ticket please? 

Anna:Yes

Monica: Okay... so you were on flight BA54 from Juneda

Anna: Yes that's right.

Monica: Coming to the office. 

Anna: Ok

Monica: This is the office, Andrea this is your ticket

Andrea:Ok. Whats your problem?

Anna: Two of my bags hasn't arrived.

Andrea:Can you give me a description of the bag miss?

Anna: Well yes, one of my bag is red and big an the other is yellow an small

Monica: Can I have your name miss?

Anna: My name is Bonet, Anna Bonet

Monica: Can I see your number phone?

Anna: Yes my number phone is 654098745

Andrea:

Anna: Do you have any idea when that will be?

Monica: Well, hopefully this afternoon when the next flight arrives from Juneda

Anna: Ok Thanks

Anna i Monica: Bye!