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Friday, 23 January 2015

At the Hotels by Anna Bonet & Monica Soria






DIALOGUE

Anna: Hi!
Monica: Good afternoon miss. How can I help you?
Anna: Yes. I have a reservation in the name of Bonet.
Monica:  Can you repeat please?
Anna: Right! I have a reservation in the name Bonet B-O-N-E-T
Monica: Ok, just a moment miss, em … your name is  Anna?
Anna: Oh yes well!
Monica: Your room is a single room for a five nights?
Anna: Yes! An en-suite bathroom.
Monica: Yes, miss. Could you fill out this form please?
Anna: Of course… erm… have you got a pencil?
Monica: Yes
Anna: Thank you
Monica: If you’d like to leave us your credit card details, we’ll charge your account when you check out.
Anna: But then I don’t sign it now?
Monica: No Miss, when you check out we will fill in the amount and you sign when you leave.
Anna: Oh yes. Here you are
Monica: You room 556,  Miss Bonet on the 1 floor. Here is your key and your card.
Anna: Thank you
Monica: You’re very welcome Miss.

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