DIALOGUE
Anna: Hi!
Monica: Good
afternoon miss. How can I help you?
Anna: Yes. I
have a reservation in the name of Bonet.
Monica: Can you repeat please?
Anna: Right!
I have a reservation in the name Bonet B-O-N-E-T
Monica: Ok,
just a moment miss, em … your name is
Anna?
Anna: Oh yes
well!
Monica: Your room is a single room for a five
nights?
Anna: Yes! An en-suite bathroom.
Monica: Yes, miss.
Could you fill out this form please?
Anna: Of course…
erm… have you got a pencil?
Monica: Yes
Anna: Thank you
Monica: If you’d
like to leave us your credit card details, we’ll charge your account when you
check out.
Anna: But then I don’t sign it now?
Monica: No Miss,
when you check out we will fill in the amount and you sign when you leave.
Anna: Oh yes. Here
you are
Monica: You room 556, Miss Bonet on the 1 floor. Here is your key and your card.
Anna: Thank you
Monica: You’re
very welcome Miss.
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