Check-in desk
Roger: Can you give me your ticket, please?
Ivan: Of course, here you are.
Roger: Is this all your luggage
Ivan: Yes,this bag is hand laggage
RogerWould you like a sead next to the window?
Ivan:No, I'd like a seat next to the aisle
Roger: Ok, this is your boarding pass
Ivan: Excuse me is my flight delayed?
Roger: No, look at the screen, your flight is on gate 2
Ivan: Thank you
Roger: Have a nice flight.
Security control:
Roger: Please, put your personal objects and hand luggage in the tray and pass through the security control, thank you.
(Beep,Beep)
Roger: Please, stretch out your arms and I will check you. Ok go alonge
Ivan: Ok thank you
Roger: Have a niece flight
Baggage reclaim:
Ivan: Excuse me, my suitcase haven't arrived.
Roger: Oh, I will make a note to the baggage reclaim. Please, could you give me your adress and your phone number?
Ivan: Yes of course. I live at 19 c/marinada, Catalonia and my phone number 678923123
Roger: Sorry could you repeat it, please?
Ivan: Sure 678 932 123
Roger: Thank you. I will make a note and we will contact you
Ivan: Ok. thank you
Manel: Yes, I'm phoning to confirm our flight to Liverpool, this night at 10:30. Albert: Please, give me your names. Manel: Our names are Mael López and Mark Garcia. Albert: Wait a moment sir... Yes, flight numbr¡er QA 6158 to Liverpool. Manel: Oh, is there a delay? Albert: Yes, it peens that we have an hour delay. Manel: Okay, thanks. Albert: You're welcome.
3 HOURS LATER
Mark: Excuse me, one of my bags hasn't arrived.
Albert: Can I see your tickets please? Okay... so you were on flight QA 6158 from Liverpool?
Mark: Yes, my flight has arrived at 13:30 Albert: Can you give a description of a bag sir? Mark: It's... erm... black and big. Albert: Where are you staying in Liverpool sir? Mark:I'm staying in the hotel Hoax, in the 17th avenue. Albert: I have your name? Mark: My name is Mark. M-A-R-K. Albert: I'll contact you when we have you bag. Mark: Thanks! Bye bye. Albert: Bye.
Anna: Is it just you two traveling or is there anyone else?
Carla: No. It's just the two of us.
Anna: Do you both have your passports with you?
Martina: Carla give me your passport.
Carla: Here you are.
Martina: Yes. Here they are.
Anna: I’m going to ask you some questions. Just answer yes or no.
Martina and Carla: OK, no problem.
Anna: Has anyone you don't know asked you to take anything on the plane for them?
Carla and Martina: No.
Anna: Have you left your luggage unattended while being in the airport?
Carla and Martina: No.
Anna: Do you have any weapons or firearms in your luggage?
Carla and Martina: No
Anna: Have you got any flammable material in your luggage?
Carla and Martina: No.
Anna: That's good. Can you put your luggage here please?
Martina: Yes, of course.
Carla: Yes, yes.
Anna: What seat would you like an aisle seat or a window seat?
Martina: Ummm… Can we have 2 seats near the emergency exit?
Anna: Wait I will check it. Yes that's OK, I am placing you two in 21A and 21B. The gate number is A22. You can start boarding the plane in 30 minutes and the plane will take off in 1 hour.
Carla: Can you tell me how to get to gate A22?
Anna: Yes, go straight ahead and turn left, at the end turn right and A22 is there.
Martina: Thank you for all your help.
PART 2
Martina: Ohhhh, we have finally arrived!
Carla: Yes, let’s look for a taxi to go to the hotel.
Martina: OK, I think the taxis may be in front of the principal door of the airport.
Carla: Okay, let’s go there.
------------------------------------
Carla: I see a free taxi there!
Martina: Yes, let’s go.
Carla: Hello Sir, can you take us to our Hotel in the Center of New York?
Iris: Of course, come into, where is that hotel?
Martina: It’s in Queens it’s called the Z hotel...
Iris: ...Okay, If I’m not wrong is in the 43rd avenue.
Carla: Yes. At what time will we get there?
Iris: Ummmm… At half past eleven, this airport is far from the city.
Júlia: Good morning. Can I have your tickets and passport please?
Gemma: Yes, here you are.
Júlia: Can I have your ID card?
Gemma: Yes, here you are.
Júlia: Thanks! Are you cheking one or two bags?
Gemma: I'm checking two bags.
Júlia: Ok! Here are your borading passes. Your flight boards at gate number 45 at 8:30.
Gemma: Thank you very muck.
Júlia: Your welcome madame. Have a good fight.
ONE HOUR LATER
Júlia: Good morning madame. Can I see your passports and tickets please.
Gemma: Yes, of course.
Júlia: Are you travelling to Catalonia with ryanair?
Gemma: No, I tranvelling with vueling.
Júlia: Ok! wate a moment please. That's ok. You flight with vueling.
Gemma: Ok.
Júlia: Put the metal thincks in the tray. Ok is correct. Have a good fly madame.
Gemma: Thanks!
Eva: Good morning, can I have your tickets and passaport, please? Paula: Yes, here you are. Eva: Thank you. Are you checking any bags? Paula: Yes, these here. Eva: Oh that's fine, here are your boarding passes. Your flight boards at gate number 12 at 10 o'clock. Paula: OK, thank you. Eva: Your welcome madam. Have a good flight.
In Wales
Paula: Excuse me, my bag hasn't arrived. Eva: Can I see your ticket please? Okay... so you were on flight VY5419 from Barcelona. Paula: Yes. Eva: Where are you staying in Cardiff madam? Paula: At St Pierre Mariotte Hotel in Chepstown. Eva: Can I have your name? Paula: Yes, it's Paula Vilà. Eva: Okey, we'll phone you as soon as the bag arrives. Paula: Fine, Thank you very much. Eva: Your welcome.
Elia: Ok. Can you give me your passport, and the ticket , please?
Eva: Yes, here you are.
Elia: . ... You were travelling from Paris. Is it right?
Eva: Yes, it is.
Elia:Let me check what has happened. Can you wait for some minutes? Eva: Yes of course A few minutes later Elia: ehmmmm...It appears that your luggage are in a diferent flight. Your bags are going to Barcelona.
Eva: To Barcelona?
Elia: Yes, there were more than one different flight boarding at the same time, and there has been a mistake.
Eva: But, what are I’m going to do now?
Elia: Once they arrive in Barcelona, they will be sent back here, to Edinburgh airport.
Eva: When do I have to pick them up?
Elia: Don’t worry. Once the bags are here, we will send them to your hotel. Where are you staying in Edinburgh?
Eva: Ok.
Elia: Where are you staying in Edinburgh?
Eva: At the Hotel Sheraton. The adress is 126 Rutland Street
Elia: Can I have your name?
Eva: Yes it’s Black. Kate Black
Elia: Ok. Your bags will probably arrive here today soon in the afternoon so you’ll have them at your hotel in the afternoon.
Eva: Ok. Thank you very much for all your help.
Elia: You’re welcome. Have a nice stay in Edinburgh.
