At the hotel by Ariadna Chiquillo, Pilar Cuadrat & Estel Nogué

Phoning Reception

A: Reception, can I help you?

E: Yes, I..I'ts Miss Estel in room 871. Er. there is not hot water in the shower.

A: I'm terribly sorry Miss. I'll send up a technican immediately

E: Thank you.

1 minut later

P: Technican department, Laura's talking.

A: Hello Laura I need a technican for the room 871.

P: OK. I'm coming.

1 minute later

A: Miss Estel?

E: Yes, who is it?

A: I'm Paloma the recepcionist, I call you to tell you that the technican is coming in 5 minutes

E: OK thank you.

A few minutes later

(knock, knock)

E:Who's there?

P: Technican service Miss 

E:Yes, come in please. 

P: Whats's the problem?

E:The shower hasn't got hot water and I need to take a shower now.

P: Okay, no poblem. I will repare it now.
E: That's right, thank you.
P: You are welcome, lady.

At the Hotels by Anna Bonet & Monica Soria

DIALOGUE

Anna: Hi!

Monica: Good afternoon miss. How can I help you?

Anna: Yes. I have a reservation in the name of Bonet.

Monica:  Can you repeat please?

Anna: Right! I have a reservation in the name Bonet B-O-N-E-T

Monica: Ok, just a moment miss, em … your name is  Anna?

Anna: Oh yes well!

Monica: Your room is a single room for a five nights?

Anna: Yes! An en-suite bathroom.

Monica: Yes, miss. Could you fill out this form please?

Anna: Of course… erm… have you got a pencil?

Monica: Yes

Anna: Thank you

Monica: If you’d like to leave us your credit card details, we’ll charge your account when you check out.

Anna: But then I don’t sign it now?

Monica: No Miss, when you check out we will fill in the amount and you sign when you leave.

Anna: Oh yes. Here you are

Monica: You room 556,  Miss Bonet on the 1 floor. Here is your key and your card.

Anna: Thank you

Monica: You’re very welcome Miss.

At the Hotel by Laura Aixalà i Josep Berent

Dialogue 3:

Laura: Hello
Josep: Good morning Miss. How can I help you?
Laura: I have a reservation in the name of Aixalà
Josep: Okey. One moment please Miss, your room is 245 in the second floor.
Laura: Do you want a map of the city center please?
Josep: Yes, here you are. This is your key of the room 245.
Laura: Thank you.

4 Hours later...

Josep: Reception, can I help you?
Laura: Yes, it's Miss Aixalà in room 245. My television doesn't seem to be working.
Josep: Hit the televison because it's a bit old.
Laura: I have already touched it, but it doesn't work.
Josep: Right, room 245. I'll send up a technician straight away.
Laura: Thank you.

(Knock, knock!)

Laura: Who's there?
Josep: The technician Miss. Laura
Laura: Ah yes thank you, come in, please.
Josep: I have to change a wire antenna
Laura: Okey, we are leaving. I hope everything will be mended when we come back.
Josep: Sure. Don't worry!
Laura: Okey, Good bye
Josep: Bye bye

At the Hotel by Ester Capdevila, Anais Llimós & Andrea Cester

Anais: Hello
Andrea: Good morning . How can I help you?
Ester: We have a reservation in the name Ester.
Andrea: Right. One moment, madam Ester, a single room for one week?
Anais: That’s right. With an en-suite bathroom.
Andrea: Yes madam. Could you fill out this form please?
Ester: Of course. I have a pen, thank you.
Andrea: If you’d like to leave us your credit card details, we’ll charge your account when you check out.
Anais: Er…but I don’t …I don’t sign it now.
Andrea: No sir, when you check out we will fill in the amount and you sign when you leave.
Ester: Oh I see. That's fine. Here you are.
Andrea: Thank you. Your room is 99. On the first floor. Here's you room key, and the elevator's left over this door.
Anais: Thank you. And you have a map of the city centre?
Andrea: Yes, here you are.
Ester: Thank you.
Andrea: You're very welcome!

At the hotel by Guillem Capdevila, Pau Teixidó & Quim Feixa

DIALOGUE 3

-Reception, can I help you?
-Yes, I'm Mr. Smith. I'm in the room 79. Could you ask room service to send up some chips and lemonade, please?
-Certainly Mr. Smith. Some chips and orange juice to room 79.
-Thank you. 

Five minutes later...
(Knock, knock..)

-Who's there?
-Room service Mr. Smith, I bring you some chips and lemonade.
-Thanks, come in. Could you put this on my bill please?
-Of course sir.
-Thank you.
-You're welcome sir.


-Reception can I help you?
-Yes, I'm Mr. Smith again. I haven't got any towels and I need a few.
-Sorry Mr. Smith, we bring some towels fastest than we can.


Five minutes later...
(knock, knock...)

-Who's there?
-Room service Mr. Smith. I bring the towels.
-Oh thanks. Could you put this on my bill please?
-Of course sir.
-Thank you.

At the Hotel by Andreas & Mihai Urcan

Dialogue 3

Andreas: Hello sir, can I help you?
Mihai: Hello, I have a problem in my room 418. Mr Màrquez there was a problem with the door of the room. It doesn't close.
Andreas: Give me another key that works well.
Mihai: Okey,t hanks
Andreas: You're welcome sir. Excuse me. What was the room number?
Mihai: 418
Andreas: Okey,thanks!
Mihai: Good, thanks you very much.
Andreas: You're welcome sir.

Andreas: Can I help you?
Mihai: Yeah, hi,...room 418..Mr Màrquez there's a problem with the heater in this room. It's making a strange noise and the air...it's not hot, it is rather cold.
Andreas: We..Okay, I'll send someone up to have a look .What was the room number?
Mihai: 418,Thank you
Andreas: You're welcome sir
Mihai: Don't mention it!



               

At the hotel by Aran Teixidó & Alena Arbós

DIALOGUE 3

-Good afternoon.
+Welcome to the Royal Hotel. How can I help you?
-Well, I have a reservation.
+Fine. What name is it?
-Martin, Lucy Martin.
+Okay, let me check it. Yes.. a single room for two nights, right?
-That's right. It's a suite.
+Yes. How will you pay?
-I will pay with my credit card.
+Fine. Well your room is 46. It's on the third floor. Wait a moment madam. I'm going to give your room keys. Just a second.
-No problem.
+Here you are.
-Thank you.
+If there is something you can need, call 9990 from your room telephone. We will attend you.
-Fine. Sorry... What's breakfast time?
+It's between eight o'clock and half past eleven.
+Thank you,see you later
+You're welcome madam .

At the airport by David Falcó, Jordi Pons & Xavier Salvany

Dialogue 2  Lost luggage

-Excuse me. Our bags haven’t arrived yet.

+We have waited at the conveyor belt 20 minutes ago waiting for our  bags, but hasn’t arrived

*Oh, don’t worry. Tell me what is the appearance of your bags.

-We have four bags, two black bags and the other two are green.

+The size of the green bags are like a computer and black bags are bigger than the green ones.

* Okey. Where did you stayed?

-We are from Toledo, and our destination is Bombay. We are going to have a party, with

students

+ The name of the Hotel is Red hotel and it’s in 40  Saint Paul’s Street.

* Oh! The Red hotel is a very famous hotel in Bombay! Can we repet the adress please?

- Oh yes. It’s in 40 Saint Paul’s Street.

*Erm… Can you tell me your name?  

-Of course, my name is Johan, and he is Charlio, my friend.

* Okey, i have all of the information. I will call to the central of the airports and ask for your bags.

*Can you give me your phone number?

+Yes, 617885455

*Okey thank you very much. When the bags arrived I will phone you.

-/+ Thank you for your atention. Bye!

*You’re welcome, this is mi job. Bye.

At the airport by Pau Teixidó & Guillem Capdevila

DIALOGUE 2

LOST LUGGAGE

Pau: Excuse me... one of my bags hasn't arrived.
Guillem: Can I see your ticket please? You werw on flight CAB48 from Milano.
Pau: Yes, it is.
Guillem: Can you give me a description of the bag?
Pau: Yes, it's... small and red, it's a bag.
Guillem: Where are you staying in Milano?
Pau: In the San Francisco hotel.
Guillem: Can I have your name?
Pau: Yes, it's Smith. Antonio Smith.
Guillem: Can you give your phone number?
Pau: Yes, it's 123 45 67 89
Guillem: We'll phone you as soon the bag arrives, I think this evening, when arrives the next fly from Milano
Pau: Thank you.
Guillem: See you soon.

At the airport by Anna & Monica

Anna: Excuse me, two of my bags hasn't arrived.

Monica: Can I see your ticket please? 

Anna:Yes

Monica: Okay... so you were on flight BA54 from Juneda

Anna: Yes that's right.

Monica: Coming to the office. 

Anna: Ok

Monica: This is the office, Andrea this is your ticket

Andrea:Ok. Whats your problem?

Anna: Two of my bags hasn't arrived.

Andrea:Can you give me a description of the bag miss?

Anna: Well yes, one of my bag is red and big an the other is yellow an small

Monica: Can I have your name miss?

Anna: My name is Bonet, Anna Bonet

Monica: Can I see your number phone?

Anna: Yes my number phone is 654098745

Andrea:

Anna: Do you have any idea when that will be?

Monica: Well, hopefully this afternoon when the next flight arrives from Juneda

Anna: Ok Thanks

Anna i Monica: Bye!