At the hotel
Phone convesation:
R: Big Luxe, hello how can I help you?
N: We wont a suite for 2 people
R: Okey, we have 2 options. The first option includes all the meaals, And the other option includes allthe meals and in the toilet there is an spa but it costs a hundred euros more.
N: Okey, don't worry we would like the second option.
N: Okey, don't worry we would like the second option.
R: Okey
N We want to reserve for th 21 st of July to 25 th.
R: Okey, perfect! Bye! What name do you want the resravtion?
N: It's Naira Simó
R: Okey perfect! Bye!
N: Bye!
Checking in:
A: Hello!
R: Good Morning. How can I help you?
A: I have a reservation to the name of Naira.
R: Right. One moment. Yes, Naira Simó, a suite with an spa for 4 nights?
A: That's right.
R: Can you spell your name please ?
N: N-A-I-R-A
R: Okey, thank you
R: Could you like to py now or when you leave
A: When we live we pay.
R; Okey, You have the room 346
A: Okey.
R: Here you are the card key
A: Perfect!
R: Have a good day
Hotel complaints 1:
R: Reception, can I help you?
N: Yes, I'm Naira Simó...
R: Yes, we have a problem in the toilet it makes some strange noise
R: Okey, one moment I'll send him up immediatl.
N: Perfect thank you
Hotel complaints 2:
A: Hello, I'm the people of the room 346.
R: Okey, what is the problem?
A: We have hungry, can you bring some food, please?Because we don't have anything in the fridge.
R: Okey wait a moment, now I will bring your food
R: What do you want?
A: We want an apple cake and a orange juice please.
R: Okey, wait a moment please.
Checking out of a hotel:
A: Hello, good morning, we have to pay.
R: How will you be paying?
A: By visa card.
R: Okey is your bill. It is 1000€ for each.
A: Okey
R: Have a nice day, thank you for the hotel Big Luxe
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