At the hotel: Ivet Baraza and Núria Rubio

AT THE HOTEL

CHECKING IN

I: Good morning.

N: Good morning. My name is Núria Rubio and I would like to check in, please.

I: Right, Ms. Rubio. Do you have a reservation?

N: Yes, I do.

I: We don’t have a reservation for anyone named Rubio...

N: Are you sure? I made it about two weeks ago.

I: Oh, I’m sorry. Here it is. Núria Rubio,  from Les Borges Blanques.

N: Yes, that’s right.

I: You’re requested a non-smoking room.

N: Yes. Do you have any one?

I: Of course. The room has a king-size bed and a safety deposit box.

N: Good. When we do the check out? Do you accept credit cards?

I:Twelve noon.  Yes, we do. Which one do you have?

N: American Express.

I: Yes, that’s fine. If you want me to give me the card details we can charge the amount in your account at the end of your stay.

N: Ok. Here it is my credit card.

I: Thank you very much for your help. Here’s your key. You’ll be in room 224 on the second floor.

N: Thank you very much.

I: You are welcome. Have a good stay.

ROOM SERVICE

I: Room service?

N: Good morning. This is room 224. I’d like some breakfast, please.

I: Right. What can I do for you?

N: I’d like some grapefruit juice, marmalade, two scrambled eggs with two sausages, toast, and a pot of black coffee, please. How long will it take?

I: Just a few minutes, Mrs. Rubio

N: Great. Thank you.

CHECKING OUT

I: Good morning. Can I help you?

N: Yes, I’d like to check out now. My name’s Rubio room 224. Here’s the key.

I: One moment, please. Here’s your bill. Would you like to check and see if the amount is correct?

N: What’s the ten pounds for?

I: That’s for the phone calls you made from your room.

N: Can I pay everything  by credit card?

I: Yes, of course.

N: Here you are. I wonder if you could book me a taxi to the airport?

I: Yes. What time is your flight?

N: The flight takes off at 8:00 p.m.

I: The taxi will be waiting outside in five minutes. Here is your receipt, Mrs. Rubio. Thank you. Have a good trip.

N: Thank you. Good bye