At the hotel by Carla Sarlé, Anna Vilella & Martina Feixa

CHECKING IN

Carla and Anna: Hello

Martina: Good morning. How can I help you?

Anna: We have a reservation in the name of Sarlé.

Martina: Okey, one moment. Yes, Carla Sarlé, a double room for three nights.

Carla: That’s right.

Martina: Could you fill this form?

Carla and Anna: Of course.

Martina: You will pay when you leave. Your room is 140. On the third floor. Here’s your room key.

Anna: thank you, good-bye.

COMPLAINTS 1

Martina: Reception, can I help you?

Anna: Yes, I’m in room 140 and there isn’t hot water in the shower.

Martina: Have you tried to leave it on maximum for a while.

Anna: Yes, I have been fifteen minutes trying it, but the water is still cold.

Martina: oh, okay, I will send a technical to have a look at it. What was your room number?

Anna: 140.

Martina: Okay, the technician will be there in five minutes.

Anna: Okay, thank you.

Martina: You’re welcome.

COMPLAINTS 2

Martina: Reception, how can I help you?

Carla: We'd like to complain about the noise in our room.

Martina: Who is making noise?

Carla: The couple in room 141 are always listening to very loud music.

Martina: Okay, we will speak to them and we will solve it as fast as we can.

Carla: Okay, thank you.

Martina: You’re welcome.

CHECKING OUT

Anna: Carla, pick up the red suitcase and check the room to see if we are forgetting something.

Carla: Wait, there is a black purse near the bed.

Anna: Oh! It's mine!

Carla: Let's go, I almost left my sunglasses in the bathroom.

..................

Martina: Hello, are you leaving now?

Carla and Anna: Yes!

Anna: Ummm... I think we have to pay now. Do we?

Martina: Yes, you have to pay 450 dollars. Do you want to pay in cash?

Carla: Yes, wait a moment... Here you are.

Martina: Okay thanks. Oh wait, you have given me 460 dollars.

Carla: Oh sorry, thank you. Good-bye.

Martina: Good-bye. Have a good journey!