At the Restaurant by Paula Vilà & Marina Gotsens

Dialogue 4

Ordering In A Restaurant

Paula: Hi, a table for one, please.

Marina: Certainly

Paula: Do you think I could sit near the corner?

Manira: I'm sorry, those tables are reserved. You can sit near the windows if you want.

Paula: Yes, of course!

Marina: Here is your menu. Would you like a drink before you order?

Paula: Yes, I'll have a coke please.

Marina: Okay!

Paula: Thank you.

Marina: Are you ready to order?

Paula:Yes, I want the soup of the day.

Marina: Okay... A Garlic and onion soup madam?

Paula: Yes, I'll have soup to start, and squid, please.

Marina: Okay.

Paula: Excuse me, this soup's cold

Marina: I'm sorry about that, I'll heat it immediately.

Marina:Would you like some dessert? Coffee?

Paula: I'll have some strawberries and cream, please.

Marina: Okay.

Paula: Excuse me, can I have the bill please?

Marina: Here you are madam

Paula: Thank you. Is service included?

Marina: Yes madam, eight percent on the total.

Paula: Thanks, bye.

Marina: You're welcome madam.

AT THE RESTAURANT by Carla Sarlé, Anna Vilella & Martina Feixa

AT THE RESTAURANT

Anna: Hi, a table for two please.

Martina: Certainly

Anna: Erm… Can we sit in this table?

Martina: I’m sorry, this table is reserved.

Anna: How about this one?

Martina: Yes, of course.

Martina: Here are your menus. Would you like a drink before you order?

Anna: Yes, erm… I’ll have a coke.

Martina: And for you madam?

Carla: Nestea, please.

Martina: Okay.

Martina: Are you ready to order?

Anna: Yes, I’ll have spaghetti carbonara to start, and then a milanesa with potatoes.

Martina: Thank you. And for you madam?

Carla: Erm, I’ll start with a salad, and then a fried egg with chips.

Martina: Okay, would you like wine with your meal?

Anna: Yes, a bottle of house red, and some more water please.

Martina: Certainly.

Martina: Have you already finished?

Anna: Yes.

Martina: Okay, would you like a dessert? Coffee?

Carla: I want a crepe with chocolate and a coffee, please.

Martina: And for you madam?

Anna: Me too.

Anna: Excuse me, can we have the bill please?

Martina: Here you are.

Carla: Thank you very much.

MAKING COMPLAINTS

Anna: Excuse me, there is a fly in my spaghettis.

Martina: I’m sorry about that, I’ll change it for you.

Carla: Excuse me, could I have a knife please?

Martina: Of course madam, I’ll be right back.

Caral: Thanks.

At the restaurant by Roger Guilà, Adam Culleré & Jordi Valero

At the restaurant

Ordering In a Restaurant

Jordi: Hi! A table for two
Adam: Ceirtainly
Roger: Could we sit near the window, please?
Adam: Yes of course
Jordi: Thank you

Adam: Here are your menus. Would you like a drink before you order?
Roger: I'll have a schweppes lemon please
Adam: And for you sir?
Jordi: A coke please
Adam: Ok. That's right.

Adam: Are you ready to order?
Roger: Yes, I'll have fish soup and a fillet with chips.
Adam: Ok. And for you sir?
Jordi: I'll have vegetables and roast chicken, please.
Adam: That's OK

20 minutes later..

Adam: All ok?
Roger: Yes thank you
Adam: Would you like something for dessert?
Jordi: Yes! I'll have a croisant with cream
Adam: Perfect! And for you sir?
Roger: I'll have a lemon ice-cream
Adam: That's OK
Adam: Would you like coffee?
Jordi: Yes I'll have a Viennes coffee
Adam: And for you sir?
Roger: Yes I'll have a capuccino
(After lunch)

Adam: Have you finished?
Roger: Yes.
Jordi: Yes
Adam: So... It will be 43.50€
Roger: Fine.. Jordi do you pay?
Jordi: Jeje yes perfect. Here you are.
Adam: Thanks

At the restaurant by Èlia Capdevila, Eva Olivart & Roger Oriol

DIALOGE 4 AT THE RESTAURANT 

Hi. A table for two please.
- Certainly. Follow me please.
….

- Are you ready to order?
- Yes, I’ll have the bacon pizza , please.
- And for you sir?
- Erm.. I’ll have the tuna pizza , please.
- And for drink?
- Erm... A lemonade please.
- And you sir?
- I’ll have a coke.
- Anything else?
- No, thank you.
- Ok. I’ll be right back in a minute.
...

- The lemonade is for you and the coke, for you.
- And a …

- Ok. The bacon pizza is for you and the other, for you. Have a nice meal.
- Thank you.
- Thank you.

Later

- Excuse me, can we have the bill please? - Here you are sir. - Thank you very much. Erm…is service included?- -- Yes sir, five percent on the total.

.....

-Waiter, can you come here please?
- Yes. What happened?
-Erm… what’s this, we didn’t order any ice cream. I don’t know why it’s on the bill.
-I’ll check that sir, just a moment.
-Thank you very much.

.....

- I’m sorry about that sir, the ice cream was added from another table by mistake. Here’s the correct bill.
- That’s fine, thanks.
…

- Good bye and thank you.
- Goodbye
- You’re welcome. Have a good day.

At the restaurant by Mark García & Albert Capdevila

DIALOGUE 4: AT THE RESTAURANT

Mark: Hi, a table for one please.

Albert: Yes.

Mark: Erm.. do you think I could seat near the heater?
Albert: Yes, follow me. I'll be your waiter today.

MINUTES LATER...

Mark: Excuse me
Albert: Yes sir?
Mark: Can you give me the menu?
Albert: Of course... here you are.
Mark: Thank you.
Albert: Would you like a drink before you order?
Mark: Yes, erm.. I'll have a coke, please.
Albert: Okay

MINUTES LATER...

Albert: Are you ready to order?
Mark: Yes, I'll have raviolis with cheese dressing and roast chicken, please.
Albert: Okay, thank you.

MINUTES LATER...

Albert: Would you like dessert? Coffe?
Mark: Yes, a black coffee please.
Albert: Okay...
Mark: Excuse me! Can I have the bill please?
Albert: Of course... one moment please... here you are.

At the restaurant by Ivan Lahuerta & Roger Verdés

Dialogue 4

At The Restaurant

Ivan: Good evening. I'd like a table for one people.
Roger: Good evening. Is this table allright?
Ivan: Yes, that's fine.
Roger: Would you like to order now?
Ivan: Yes, could I see the menu please?
Roger: Ok certainly. Here you are.
Ivan: I'd like prawns to start and lamb with roast potatoes for main course. 
Roger: What would you like to drink?
Ivan: I'd like a coke to drink.

Roger: Would you like any dessert?
Ivan: Yes, could I see the dessert list please?
Roger: Of course, here you are.
Ivan: I'd like a piece of cake.

Roger: How was your meal?
Ivan: It was delicious. Thank you. Excuse me, can we have the bill please?
Roger: Certainly, here you are.
Ivan: Is service included?
Roger: No it isn't.
Ivan: Ok.Thank you very much.
Roger: Goodbye.

At the hotel by Gemma Orteu and Júlia Vilà

At the hotel:

- Hello
- Good morning madame. Can I help you?
- Yes, I have a reservation in the name JÚLIA.
-OK. Whan moment please. You have a reservation for a single room for a one weekand.
-Please complet this form
- Yes of course, here you are
-Here are your room key for 190 I the first floor
-Thank you do you have a map of a city center?
-Yes here you are
-One more question I can pay when I leave?
-Yes you can pay when you go
-Ok, thank you
-Your welcom

One moment later

-Reception can I help you?
-Yes, it's me Julia in the room 190, there aren't water in my room, please can you ask to the room servis to help me?
-I'm terrible madam, I'm sorry. I will send some up immediatly
-Ok thanks
-Your welcom madam

At the hotel by Judit Collell & Núria Martínez

Dialogue 3: 

Checking in:

Judit : hello

Núria   good afternoon madam . How can I help you?

Judit: I have a reservation in the name of Judit.

Núria: Right. One moment madam. Mis.Ju…..Judit…..yes...  a single room for two nights?

Judit: That’s right. With an en-suite bathroom

Núria: Yes madam. Your room is 537 Miss Judit. On the third floor. Here’s your room key, and the elevator’s is there.

Judit: OK. Thank you. Bye

Núria: Bye

Phoning reception

Núria: Reception, can I help you?

Judit: Yes, It’s Miss Judit in room 537. I have a problem because the door of bathroom doesn’t open correctly.

Núria: Oh I’m sorry madam. I’ll send some technician up immediately.

Judit: Thank you

( Knock, Knock)

Judit: Who’s there?

Núria: Room service Miss Judit.

Judit: Ah OK thank you , come in. Look this door isn’t open.

Núria: Ok I see, now tell someone to come and watch it

Judit: Oh Thank you.

Checking out of a hotel:

Judit: Hello, I’d like to check out please. I’m Miss Judit room 537.

Núria: Right, just a moment please Miss Judit, I’ll just print out the bill. And...how will you be paying?

Judit: By Visa card.

Núria: Okay, miss Judit This is the total price.

Judit: okay, here’s my Visa card.

Núria: Thanks you Miss, sign there please.

Judit: Thank you very much. Goodbye

Núria: Goodbye Miss Judit.

At the hotel by Adam Culleré, Roger Guilà i Jordi Valero

At the hotel 

Checking in:
Adam: Hello
Jordi: Good morning! How can I help you?
Adam: I have a reservation on the name of Culleré.
Jordi: Ok. One moment.. Mr Culleré... yes a single room for two nights?
Adam:Yes it is perfect.
Jordi: Can you fill out this form please?
Adam: Of course!
Jordi: If you'd like to leave us your credit card details, we'll charge in your account when you check out.
Adam: Ok! Here you are.
Jordi: Thank you sir! Your room is on the first floor nº23. Here's you room key.
Adam: Thank you.
Jordi: You are very welcome sir.

Phoning reception
Joidi: Reception, can I help you?
Roger: Yes I'm Mr. Guilà from the room 75.
Jordi: Yes! Tell me! What's your problem?
Roger: Could you ask room service to send up some crisps and a fanta?
Jordi: Yes sir, Wait a second and we'll bring you the crisps and the fanta.
(knock knock)
Roger: Who's there?
Jordi: Room service! Here is your order.
Roger; Thank you!

At the Hotel by Roger Oriol, Eva Olivart & Èlia Capdevila

At the hotel

Checking in

    - Hello

    - Good morning Sir. How can I help you?

    - I have a reservation in the name of Smith, Roger Smith

    - Right. One moment sir. Smith...yes... a double room with bathroom for two nights?

    - That’s right. With a private balcony.

    - Yes sir. Could you fill out this form please?

    - Of course.

...

    - Here you are.

    - Thank You

    -CAn you give me the key?

    -. yes ...Can you wait a moment

    - Yes of Course

    - Here you are. Your room it’s 141.

    -   Ok.

    -   Have a nice stay

    - Thank you.

Checking Out

 - Hello, I’d like to check out please. I’m  the wife of Roger Smith...room 141

 - Right, just a second. I’ll just print out the bill. And how will you be paying?

 -By Visa card

 - Ok. At the end...All will be £101.  £71 for the room and £30 for the SPA.

 - Ok. Here’s my card

 - Ok, Here you are your Visa card. Thank you Mrs. If you’ll just sign there.......

      thanks

 - Goodbye

  - Goodbye Mrs.

At The Hotel by Ivan Lahuerta & Roger Verdés

At The Hotel

DIALOGUE 3:

Cheking in:

Ivan: Hello.

Roger: Good afternoon sir. How can  I help you?

Ivan: I have a reservation in the name of Lahuerta.

Roger: Right. A single room for a one night?

Ivan: That's right with a big TV.

Roger: If you like to leave us your credit card details, we'll charge in your account when you check out.

Ivan: OK.

Roger: Your room is two in the first floor. Here's your room key, and you have the elevator in your left.

Ivan: OK. Do you have a map of the city?

Roger: Yes here you are.

Ivan: Thank you

Roger:You're very welcome sir.

Phoning Reception

Roger: Reception can I help you?

Ivan: Yes I'm Mr. Lahuerta room 2. Could you ask room service to send up a kebab with chips.

Roger: Okey Mr. Lahuerta a kebab with chips.

Ivan: Thank you.

In The Night

Roger: Reception can I help you?

Ivan: Yes I'm Mr. Lahuerta again room 2. My shower doesn't work.

Roger: Okey, now I'm goiong to send a technician to help you-

Ivan: Thank you.

At the hotel by Paula Vilà, Eva Zhou & Marina Gotsens

Dialogue 3

Marina: Hello.
Paula: Good morning ladies. How can I help you?
Eva: We have a reservation in the name of Gotsens.
Paula: Okey. One moment madam. Yes, two single rooms for five nights.
Marina: That's right. With an en-suite bathroom.
Paula: Yes. Could you fill out this form please?
Eva: Of course... Can you give me a pen? Thanks.
Paula: If you like to leave us your credit cards details, we'll charge your expenses when you check out.
Marina: Okay.
Paula: Your rooms are 209 and 211 on the four floor. Your room keys. Here you are.
Eva: Thank you.
Paula: You're welcome!

Phoning Reception

Paula: Reception, can I help you?
Marina: Yes, I... It's Gotsens in room 209, Could you ask to room service to send up a chocolate croissant please?
Paula: Yes of course, a chocolate croissant to room 209.
Marina: Thank you.

Five minutes later...

Paula: Reception, can I help you?
Eva: Yes, I'm Zhou in room 211, my tv doesn't work.
Paula: Okey, now I'm going to send a technician to help you.
Eva: Thanks.

At the hotel by Carla Sarlé, Anna Vilella & Martina Feixa

CHECKING IN

Carla and Anna: Hello

Martina: Good morning. How can I help you?

Anna: We have a reservation in the name of Sarlé.

Martina: Okey, one moment. Yes, Carla Sarlé, a double room for three nights.

Carla: That’s right.

Martina: Could you fill this form?

Carla and Anna: Of course.

Martina: You will pay when you leave. Your room is 140. On the third floor. Here’s your room key.

Anna: thank you, good-bye.

COMPLAINTS 1

Martina: Reception, can I help you?

Anna: Yes, I’m in room 140 and there isn’t hot water in the shower.

Martina: Have you tried to leave it on maximum for a while.

Anna: Yes, I have been fifteen minutes trying it, but the water is still cold.

Martina: oh, okay, I will send a technical to have a look at it. What was your room number?

Anna: 140.

Martina: Okay, the technician will be there in five minutes.

Anna: Okay, thank you.

Martina: You’re welcome.

COMPLAINTS 2

Martina: Reception, how can I help you?

Carla: We'd like to complain about the noise in our room.

Martina: Who is making noise?

Carla: The couple in room 141 are always listening to very loud music.

Martina: Okay, we will speak to them and we will solve it as fast as we can.

Carla: Okay, thank you.

Martina: You’re welcome.

CHECKING OUT

Anna: Carla, pick up the red suitcase and check the room to see if we are forgetting something.

Carla: Wait, there is a black purse near the bed.

Anna: Oh! It's mine!

Carla: Let's go, I almost left my sunglasses in the bathroom.

..................

Martina: Hello, are you leaving now?

Carla and Anna: Yes!

Anna: Ummm... I think we have to pay now. Do we?

Martina: Yes, you have to pay 450 dollars. Do you want to pay in cash?

Carla: Yes, wait a moment... Here you are.

Martina: Okay thanks. Oh wait, you have given me 460 dollars.

Carla: Oh sorry, thank you. Good-bye.

Martina: Good-bye. Have a good journey!