At the hotel - Dialogue 3 Andrea Sanchiz & Carla Camí

AT THE HOTEL    CHECKING IN

• Hello.
• Good morning. How can I help you?
• I have a reservation in the name of Sanchiz.
• Ok. One moment... Mrs... Sanchiz... yes... a single room for two nights?
• Yes, that’s right.
• Could you fill out this form please?
• Of course.... I take this pen.
• If you don't mind leaving us your credit card details, we’ll charge your account when you check out.
• OK.
• Your room is 198 Mrs. Sanchiz. On the third floor. Here’s your room key.
• Thank you.
• You’re very welcome.

PHONING RECEPTION

• Reception, can I help you?
• Yes, it’s Mrs Sanchiz in room 198. Could you ask to room service to send up a bottle of water please?
• Certainly Mrs Sanchiz. A bottle of water to room 198.
• Thank you.

(knock, knock!)

• Who’s there?
• Room service Mrs Sanchiz.
• Come in! Could you put this on my bill, please?
• Of course miss.
• Thank you.    

CHECKING OUT OF THE HOTEL

• Good morning, I’d like to check out please. I’m Mrs Sanchiz....er...room 198.
• Right, just a second Mrs Sanchiz, I’ll just print out the bill. And how will you be paying?
• By Visa card. Erm... Could you book me a taxi to the train station?
• Yes, of course Mrs, and what time does the train leave?
• The train leaves at 10.
• Oh right, so you need to leave right now Mrs. Here is your bill.
• Thank you. Here’s my card.
• Thank you Mrs. If you’ll just sign there. A taxi will be waiting outside in five minutes.
• Thank you very much. Goodbye.
• Have a nice trip Miss and goodbye.

At the Hotel: Dialogue 3 by Iris Aixalà & Júlia Arbós

AT THE HOTEL

CHECKING IN

Júlia: Hello

Iris: Good afternoon miss. How can I help you?

Júlia: I have a reservation in the name of Júlia.

Iris: Right. One moment miss. Miss. Ju… Júlia… yes…  A single room for six nights?

Júlia: Right. With an en-suit bathroom.

Iris: Yes miss. Could you fill out this form please?

Júlia: Of course… erm… I have a pen myself, thank you.

Iris: If you’d like to leave us your credit card details, we’ll charge your account when you check out.

Júlia: Ok,  so ....I don’t… I don’t sign it now.

Iris: No miss, when you check out we will fill in the amount and you sign when you leave.

Júlia: Oh I see. Yes, that’s… that’s fine. Here you are.

Iris: Thank you miss. Your room is 116 Mis. Júlia. On the first floor. Here’s your room key, and the elevator’s right over there.

Júlia: Thank you. Erm… do you have a map of the city centre?

Iris: Erm… Yes, here you are.

Júlia: Can you tell me where we are exactly? And how to go to the city centre? If it is better to take a bus or the tube?

Iris: We are here exactly and the bus stop is round the corner. The tube station is on the other side of the street. And you are at 10 minutes walk to the city centre. So it’s up to you how you want to go there.

Júlia: Oh, wonderful, thank you very much. We are not far.

Iris: That’s right. You’re very welcome miss. Bye

At the Hotel: Dialogue 3 by Ivette Macià and Anna Minguella

The telephone rings

-          Hotel Frank the Merich, good afternoon, how can I help you?

-          Hello. I’m Bertha Linguer. I’d like to make a reservation.

-          Ok, A room for how many people?

-          For four people.

-          How old are they?

-          A child of 3 years old, a teenager of 15 years old and my husband and me who are 45 years old, both.

-          Perfect, for when would it be?

-          It would be for the first week of Christmas.

-          Ok, perfect.

       Which day would you arrive?

-          We would come on Friday the 21^st of December.

-          Right. So your arrival would be on Friday and you’ll be for one week, seven nights. Am I right?

-          Yes, exactely. We would leave next week on Saturday morning the 29^th of December.

-          OK. So we are waiting for you next week. See you soon.

-          Thanks. Goodbye.

-          Goodbye Mrs. Linguer.

Hotel

-          Good morning!

-          Hello. I have a reservation in the name of Bertha Linguer.

-          Oh yes, here it is. Your room is the 256. And here’s your key room.

-          Perfect. Thanks. In which floor is this room located?

-          It is on the second floor. Just in front of the lift. It is a very big and nice room with the view of the main street.

-          So perhaps there would be noise?

-          No, don’t worry. The room and the windows are very well insulated. You won’t hear noises unless you open the windows.

-          OK then. Thank you very much. Oh,  and what about hi-fi, have we got hi-fi in our room.

-          Of course you have. Take note of the password today because it is free for our customers, but we change it every day. We write the new password on this board every day.

-          Oh. I see. We’ll copy it every morning before leaving the hotel.

-          That’s it. Have a nice stay.

-          Thank you very much.

-          You are welcome.

At the hotel: Dialogue 3 by Núria Güell & Patricia Teixidó

- Hello.
+ Good afternoon madame. How can I help you?
- I have a reservation in the name of Teixidó.
+ Wait a moment please. Right. Miss Patricia Teixidó…. yes… a single room for five nights.
- No, a single room for six nights.
+ Oh, that’s right. Sorry! Could you fill out this form please?
- Of course… erm.. I have a pen, thank you.
+ Thank you. Your room is 312. On the second floor. Here’s your room key. The elevator is right over there. 
- Thank you.

-Excuse me, is my room on the second floor?

+What’s your room?

- Erm... 312

+ Oh, your room isn’t on the second floor. Your room is on the third floor. Sorry!

- It doesn’t matter. Thank you.

+ Reception, how can I help you?
- Yes, It’s Miss Teixidó in room 312. Could you ask room service to send up an apple and biscuits with chocolate?
+ Certainly Miss Teixidó. An apple and biscuits with chocolate to room 312

- Thank you.

(Knock, knock!)
- Who’s there?
+ Room service Miss Teixidó. 
- Ah yes thank you, come in. Could you put this on my bill please?
+ Of course madame.
- Thank you!

+ Here you are.

- Hello, I’d like to check out please. I’m Miss Teixidó… room 312.
+ Right, erm… just a second Miss Teixidó, I’ll just print out the bill. How will you be paying?
- By Visa card.

+ Thank you

-Erm… I was wondering if you could book me a taxi to the airport?
+ Yes, of course madame. What time is your flight?
- The flight takes off at half past six.
+ Oh right, so you need to leave right now sir. It’s rush hour and there’ll be quite a lot of traffic.

- Thank you

+ Here is your bill.

- Thank you

At the hotel: Dialogue 3 by Joan and Guillem

At the check-in.

- Hello
- Oh hello, how can I help you?
- I have a reservation in my name.
- Ok. Wait a moment sir... Can you tell me your name please?
- Yes, it’s Prats, Guillem Prats.
- Ok. erm... Yes, here you are. Guillem Prats.. with a single room for five days.
- That’s right.
- Could you fill out this form please?
- Of course... erm... have you got a pen?
- Yes, here you are.
- Thank you.
…......
- Ok I’ve finished.
- Thank you sir. Your room is 111 Mr. Prats. On the third floor. Here’s your room key. Have a good stay.
- Ok thank you. Have you got a map of the city centre?
- Yes, here you are.
- Thank you very much.
- Your welcome sir.



At night, when Mr Prats was sleeping a mysterious man get into the room through the window.

- Who is here?
- …
- Who is here?
( A mysterious man)
- Mr Prats, stand up and go to this corner!
(Mr Prats obeys)
- Oh no my papers!
(After a few moments...)
- knock, knock!
(When Mr Prats turns back the man has disappeared but some important papers have disappeared too.)


Phoning reception

- Ring, ring..
- Reception, can I help you?
- Yes, I’m Guillem Prats in room 111. A man has been into my room through the window and he has stolen some very important documents.
- Oh I’m sorry, the room service maybe have left the window opened. To reward you for the mess, we give a free spa session for you. Do you agree?
- Ok. Thank you.
- Good bye, and sorry for the inconveniences.


Checking out of the hotel

- Hello, I’d like to check out please. I’m Mr. Guillem, room 111.
- Ok, wait a moment sir. How will you pay us?
- By Visa card.
- Ok, here is you bill. You had that problem … eerr  You must pay...erm... nothing.
(Then the person of reception took the bill and throw it in the garbage.).
- Thank you for your staying, sir. And we apologize you and say sorry for the inconvenience.
- Thanks to you. I appreciate the detail. Good bye.
- Good bye.

At the hotel: dialogue 3 by Ferran and Laia

DIALOGUE 3 by Ferran Prats and Laia Pons

Checking in of a hotel

-      - Hello

-      - Good morning sir. How can I help you?

-      - I have a reservation in the name of Ferran

-      - Right. One moment sir. Mr. Ferran...yes... a single room for five nights?

-      - That’s right. With a private balcony.

-      - Yes sir. Could you fill out this form please?

-      - Of course. Have you got a pen?

-      - Yes, here you are.

-      - Thank you

...

-      - Here you are

-      - Thank you. Have a good stay.

-      - Thank you.

Phoning reception

Riiing, Riiing!!!

-      - Reception, can I help you?

-      - Yes, its Mr. Ferran in room 111. The window doesn’t close properly

-      - Oh sorry, I’ll send someone up immediately.

-      - Thank you

Checking Out Of A Hotel

-   - Hello, I’d like to check out please. I’m Ferran...er...room 111

-   - Right, just a second. I’ll just print out the bill. And...how will you be paying?

-   - By Visa card.

-   - Ok. At the end...All will be £123.  £65 for the room and £58 for the SPA.

-   - E...ex...excuse me, You told me that you gave me the SPA.

-   - Wait a moment please.......Oh, yes! Excuse me, it’s a new special offer! Sorry, now all will be only £65.

-   - Ok, Here you are your Visa card.

-   - Thank you sir. If you’ll just sign there....... thanks

-   - Goodbye

-   - Goodbye sir.

At the Hotel: 3rd Dialogue by Clara Barrufet & Anna Gotsens

At the hotel

Checking in

-          Hello.

-          Good morning miss. How can I help you?

-          I have a reservation in the name of Clara Barrufet.

-          One moment please. Clara… Barrufet, yes, a single room for two nights?

-          That’s right.

-          Could you fill out this form please?

-          Of course.

-          Thank you. If you like to leave us your credit card details, we’ll charge your account when you check out.

-          No, thanks’.

-          OK. Your room is 146, here is your room key.

-          OK, thank you very much.

-          You’re welcome.

Phoning Reception

-          Reception, can I help you?

-          Yes, I’m Clara, could you ask room service to send up a cheese sandwich and a coke, please?

-          Of course. In what room are you staying?

-          I’m in room 146.

-          OK miss Clara, I’ll send up immediately.

-          Thank you very much.

-          You’re welcome miss.

Checking out

-          Is there anybody in the reception desk?

-          .... Sorry madam. I’m coming.   How can I help you?

-          I’d like to check out please.

-          Which room were you?

-          Room number 146 Miss Clara Barrufet.

-          Ok. I’ve got it. Do you want to pay by cash or credit card?

-          Cash, please.

-          It’s £112.

-          Ok. Here you are.

-          Right. Your change lady. Have a good trip!

-          Thank you very much. Good bye.

-          Bye.

At the hotel: Dialogue 3 by Carla Santiago & Soraya Gonzalez

Checking- in   at the hotel

-Hi

-Good morning. How can I help you?

-Yes, I have a reservation in the name of Soraya.

-Oh yes. Here it is.  Can you sign here, please?

-Yes, of course. Here you are.

-Thanks Soraya. Your room is number 10 on the 2nd floor.

-Ok. Another question please, do you have any schedule of the buses near here?

-Yes, here you are.

-Thank you very much.

- You are welcome.

Later in Reception

-Hello. How can I help you?

- Yes, I am Soraya Gonzalez  from  room 10 and the key doesn’t work properly or you  gave me the wrong key.

- I’m sorry Soraya, one second please.

-Oh… OK.

-Here you are.

-Thanks. And in which floor is the hotel restaurant?

-It is at the first floor. It opens from 12:00 to 15:00 pm for lunch and  from 18’00 to 20’30 pm for dinner.

- OK thank you. I remind you to bring  a towel  to room 10, please. In  my room there isn’t any.

-Yes , I’m terribly sorry. A ‘ll send someone  upstairs  right now.

-OK, thanks.

-Good bye

-Good bye. Enjoy your  holidays!

At the hotel: Dialogue 3 by Noemí & Òscar

CHECKING IN

O: Good morning.

N: Good morning. My name is Noemi Sans and I would like to check in, please.

O: Right, Ms. Sans. Do you have a reservation?

N: Yes, I do.

O: We don’t have a reservation for anyone named Sans...

N: Are you sure? I made it about two weeks ago.

O: Oh, I’m sorry. Here it is. Noemi Sans,  from Les Borges Blanques.

N: Yes, that’s right.

O: You’re requested a non-smoking room.

N: Yes. Do you have any one?

O: Of course. The room has a king-size bed and a safety deposit box.

N: Good. When we do the check out? Do you accept credit cards?

O:Twelve noon.  Yes, we do. Which one do you have?

N: American Express.

O: Yes, that’s fine. If you want me to give me the card details we can charge the amount in your account at the end of your stay.

N: Ok. Here it is my credit card.

O: Thank you very much for your help. Here’s your key. You’ll be in room 224 on the second floor.

N: Thank you very much.

O: You are welcome. Have a good stay.

REPORTING  A PROBLEM

O: Reception, can I help you?

N: Yes, I’m Noemi Sans in room 224. I need broadband for my computer.

O: No problem. Just plug the Internet cable into your computer, and you’ll have Internet to surf.

N: That’s a problem. My laptop hasn’t Internet port, it’s wireless only.

O: Hmm. Well, we have some alternatives, if you’re interested.

N: Yes, please. Tell me about the alternatives.

O: We have a computer lab on the first floor.

N: That’s great! How much is it?

O: It’s absolutely free for our guests. Except for printing, of course.

N: What about the other alternatives?

O: You could use your wireless laptop with the wi-fi  right here in our lobby.

N: And if I need to print there?

O: Well, we don’t have a printer in the lobby yet. You’ll have to use the computer lab.

N: OK. Thanks.

ROOM SERVICE

O: Room service?

N: Good morning. This is room 224. I’d like some breakfast, please.

O: Right. What can I do for you?

N: I’d like some grapefruit juice, marmalade, two scrambled eggs with two sausages, toast, and a pot of black coffee, please. How long will it take?

O: Just a few minutes, Mrs. Sans

N: Great. Thank you.

CHECKING OUT

O: Good morning. Can I help you?

N: Yes, I’d like to check out now. My name’s Sans, room 224. Here’s the key.

O: One moment, please. Here’s your bill. Would you like to check and see if the amount is correct?

N: What’s the ten pounds for?

O: That’s for the phone calls you made from your room.

N: Can I pay everything  by credit card?

O: Yes, of course.

N: Here you are. I wonder if you could book me a taxi to the airport?

O: Yes. What time is your flight?

N: The flight takes off at 8:00 p.m.

O: The taxi will be waiting outside in five minutes. Here is your receipt, Mrs. Sans. Thank you. Have a good trip.

N: Thank you. Good bye.