At the hotel: Dialogue 3 by Carla Santiago & Soraya Gonzalez

Checking- in   at the hotel

-Hi

-Good morning. How can I help you?

-Yes, I have a reservation in the name of Soraya.

-Oh yes. Here it is.  Can you sign here, please?

-Yes, of course. Here you are.

-Thanks Soraya. Your room is number 10 on the 2nd floor.

-Ok. Another question please, do you have any schedule of the buses near here?

-Yes, here you are.

-Thank you very much.

- You are welcome.

Later in Reception

-Hello. How can I help you?

- Yes, I am Soraya Gonzalez  from  room 10 and the key doesn’t work properly or you  gave me the wrong key.

- I’m sorry Soraya, one second please.

-Oh… OK.

-Here you are.

-Thanks. And in which floor is the hotel restaurant?

-It is at the first floor. It opens from 12:00 to 15:00 pm for lunch and  from 18’00 to 20’30 pm for dinner.

- OK thank you. I remind you to bring  a towel  to room 10, please. In  my room there isn’t any.

-Yes , I’m terribly sorry. A ‘ll send someone  upstairs  right now.

-OK, thanks.

-Good bye

-Good bye. Enjoy your  holidays!