At the hotel - Dialogue 3 Andrea Sanchiz & Carla Camí

AT THE HOTEL    CHECKING IN

• Hello.
• Good morning. How can I help you?
• I have a reservation in the name of Sanchiz.
• Ok. One moment... Mrs... Sanchiz... yes... a single room for two nights?
• Yes, that’s right.
• Could you fill out this form please?
• Of course.... I take this pen.
• If you don't mind leaving us your credit card details, we’ll charge your account when you check out.
• OK.
• Your room is 198 Mrs. Sanchiz. On the third floor. Here’s your room key.
• Thank you.
• You’re very welcome.

PHONING RECEPTION

• Reception, can I help you?
• Yes, it’s Mrs Sanchiz in room 198. Could you ask to room service to send up a bottle of water please?
• Certainly Mrs Sanchiz. A bottle of water to room 198.
• Thank you.

(knock, knock!)

• Who’s there?
• Room service Mrs Sanchiz.
• Come in! Could you put this on my bill, please?
• Of course miss.
• Thank you.    

CHECKING OUT OF THE HOTEL

• Good morning, I’d like to check out please. I’m Mrs Sanchiz....er...room 198.
• Right, just a second Mrs Sanchiz, I’ll just print out the bill. And how will you be paying?
• By Visa card. Erm... Could you book me a taxi to the train station?
• Yes, of course Mrs, and what time does the train leave?
• The train leaves at 10.
• Oh right, so you need to leave right now Mrs. Here is your bill.
• Thank you. Here’s my card.
• Thank you Mrs. If you’ll just sign there. A taxi will be waiting outside in five minutes.
• Thank you very much. Goodbye.
• Have a nice trip Miss and goodbye.