At the Hotel

Dialoge 5 by Laura Soria and Xènia Llobera

Checking in

- Hello.

- Good afternoon madam. How can I help you?

- I have a reservation in the name of Laura.

- Right, one moment. Have you got a room for three nights?

- That’s right.

- Can you give me your credit card please?

- Yes, here you are.

- Thank you madam. Your room is 103 Miss. Laura. On the first floor. Here’s your room key.

- Thank you.

- You’re very welcome madam.

Hotel – complaints (1)

- Can I help you madam?

- Hi. I’m in  room 103. Miss. Laura there’s a problem with the television in the room. It’s making a strange noise .

- We.. okay, I’ll send someone up to have a look at it Miss. Laura. Sorry, what was the room number?

- 103.

- Right, room 103. I’ll send up a technician straight away.

- Thank you.

- You’re welcome madam.

Checking Out Of A Hotel

- Hello, I’d like to check out please. I’m Miss. Laura in room 103.

- Right, just a second Miss. Laura, I’ll just print out the bill. And how will you be paying ?

- By cash.

- Ok, here is your bill.

- Thank you.

- Can you have a signature here please?

- Yes, of course.

 Here you are.

- Thank you madam. Have a nice day.

- Thank you very much. Goodbye.

- Goodbye madam.