At the hotel by Ariadna Chiquillo, Pilar Cuadrat & Estel Nogué

Phoning Reception

A: Reception, can I help you?

E: Yes, I..I'ts Miss Estel in room 871. Er. there is not hot water in the shower.

A: I'm terribly sorry Miss. I'll send up a technican immediately

E: Thank you.

1 minut later

P: Technican department, Laura's talking.

A: Hello Laura I need a technican for the room 871.

P: OK. I'm coming.

1 minute later

A: Miss Estel?

E: Yes, who is it?

A: I'm Paloma the recepcionist, I call you to tell you that the technican is coming in 5 minutes

E: OK thank you.

A few minutes later

(knock, knock)

E:Who's there?

P: Technican service Miss 

E:Yes, come in please. 

P: Whats's the problem?

E:The shower hasn't got hot water and I need to take a shower now.

P: Okay, no poblem. I will repare it now.
E: That's right, thank you.
P: You are welcome, lady.