At the hotel: Dialogue 3 by Noemí & Òscar

CHECKING IN

O: Good morning.

N: Good morning. My name is Noemi Sans and I would like to check in, please.

O: Right, Ms. Sans. Do you have a reservation?

N: Yes, I do.

O: We don’t have a reservation for anyone named Sans...

N: Are you sure? I made it about two weeks ago.

O: Oh, I’m sorry. Here it is. Noemi Sans,  from Les Borges Blanques.

N: Yes, that’s right.

O: You’re requested a non-smoking room.

N: Yes. Do you have any one?

O: Of course. The room has a king-size bed and a safety deposit box.

N: Good. When we do the check out? Do you accept credit cards?

O:Twelve noon.  Yes, we do. Which one do you have?

N: American Express.

O: Yes, that’s fine. If you want me to give me the card details we can charge the amount in your account at the end of your stay.

N: Ok. Here it is my credit card.

O: Thank you very much for your help. Here’s your key. You’ll be in room 224 on the second floor.

N: Thank you very much.

O: You are welcome. Have a good stay.

REPORTING  A PROBLEM

O: Reception, can I help you?

N: Yes, I’m Noemi Sans in room 224. I need broadband for my computer.

O: No problem. Just plug the Internet cable into your computer, and you’ll have Internet to surf.

N: That’s a problem. My laptop hasn’t Internet port, it’s wireless only.

O: Hmm. Well, we have some alternatives, if you’re interested.

N: Yes, please. Tell me about the alternatives.

O: We have a computer lab on the first floor.

N: That’s great! How much is it?

O: It’s absolutely free for our guests. Except for printing, of course.

N: What about the other alternatives?

O: You could use your wireless laptop with the wi-fi  right here in our lobby.

N: And if I need to print there?

O: Well, we don’t have a printer in the lobby yet. You’ll have to use the computer lab.

N: OK. Thanks.

ROOM SERVICE

O: Room service?

N: Good morning. This is room 224. I’d like some breakfast, please.

O: Right. What can I do for you?

N: I’d like some grapefruit juice, marmalade, two scrambled eggs with two sausages, toast, and a pot of black coffee, please. How long will it take?

O: Just a few minutes, Mrs. Sans

N: Great. Thank you.

CHECKING OUT

O: Good morning. Can I help you?

N: Yes, I’d like to check out now. My name’s Sans, room 224. Here’s the key.

O: One moment, please. Here’s your bill. Would you like to check and see if the amount is correct?

N: What’s the ten pounds for?

O: That’s for the phone calls you made from your room.

N: Can I pay everything  by credit card?

O: Yes, of course.

N: Here you are. I wonder if you could book me a taxi to the airport?

O: Yes. What time is your flight?

N: The flight takes off at 8:00 p.m.

O: The taxi will be waiting outside in five minutes. Here is your receipt, Mrs. Sans. Thank you. Have a good trip.

N: Thank you. Good bye.